VINCENT CLELAND
Trumbull,CT
Summary
Results-oriented professional with track record of managing various projects from inception to completion. Known for high standards and strong focus on achieving results through effective team collaboration and adaptability. Expertise in project management and client relations, with reliable and flexible approach to dynamic work environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Independent Contractor
Personal Security Services
Bridgeport, CT
12.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Merchandiser
SHELF TECH
12.2020 - 08.2023
- Increased Sales by 10% volume and profitability by identifying profitable lines and bestsellers Ensure that stores, shelves, or websites are stocked with correct types and quantities of products
- Make recommendations for promotional strategies using sales and pricing data
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Updated pricing and signage to complete product displays and educate customers
- Monitored inventory levels and kept adequate stock in product displays on sales floor
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Inspected merchandise for quality and arranged proper display location on floor
Freight Team Associate
FedEx Outbound Freight
01.2021 - 12.2022
- Fast-paced and physical warehouse work
- Review all pulled orders to ensure shipping accuracy
- Prepare freight bills for outbound truck shipments and make sure drivers are creating bills of landing for all hazardous materials shipped on trucks
- Assemble customer orders from stock and place orders on pallets or shelves, or relocate orders to holding/shipping area.
- Lifted and moved items heavy weighing loads multiple times per shift
- Inspected trailers before loading and after unloading, checking for unsecured items and missed cartons
- Used pallets, straps and load bars to secure freight for transport
- Sorted and organized packages to make deliveries to correct address
Assistant Store Manager
Rite Aid
12.2016 - 12.2020
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales 10 % increase
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness by 20%
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Education
High school diploma -
Flushing High School
Flushing, NY06.2010
GED -
Flushing High School
Flushing, NY06.2010
Skills
- Supplier audits
- Communication
- Management
- Responsible
- Implementation
- Merchandising plan development
- Leadership
- Project Management
- Problem-Solving
- Operations
- Warehouse Safety
- Zoning and stocking
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Operations oversight
Accomplishments
- CERTIFICATIONS: NYS - Certificate 8 Hour and annual 16 Hour
Certification
- Freight Training
Timeline
Independent Contractor
Personal Security Services
12.2022 - Current
Freight Team Associate
FedEx Outbound Freight
01.2021 - 12.2022
Merchandiser
SHELF TECH
12.2020 - 08.2023
Assistant Store Manager
Rite Aid
12.2016 - 12.2020
GED -
Flushing High School
High school diploma -
Flushing High School