Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vincent Dinh

Gainesville

Summary

Dynamic professional with a proven track record at Emmer Development Group, excelling in tenant relations and property management. Skilled in leveraging CRM software for efficient operations and adept at fostering business partnerships. Demonstrated success in enhancing tenant satisfaction and streamlining leasing processes, contributing to a 20% increase in lease renewals. Expert in local market conditions with exceptional negotiation and communication abilities.

Overview

5
5
years of professional experience

Work History

Leasing Agent

Emmer Development Group
01.2023 - Current
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Distributed and followed up on tenant renewal notices.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Invited prospects to fill out application upon completion of property tour.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Used Yardi to keep record of financial transactions and rental applications.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Conducted property tours to highlight features of properties.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Recruited new residents through website advertising and marketing.
  • Greeted clients, showed apartments, and prepared leases.
  • Collected rent and tracked resident payments and information in computer system.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Assistant Manager

Skate Station Funworks
12.2021 - 01.2023
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Tutor

Westwood Middle School
06.2020 - 08.2020
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Supported students with helpful study habits and exam strategies.

Education

Bachelor of Science - Finance

University of Florida
Gainesville, FL
05-2026

Skills

  • Local market conditions
  • Business partnerships
  • Fair housing policies
  • Property amenities
  • Prospecting assistance
  • Property tours and inspections
  • Tenant screening
  • Rent collection
  • CRM software
  • Leasing and sales

Languages

Vietnamese
Limited Working

Timeline

Leasing Agent

Emmer Development Group
01.2023 - Current

Assistant Manager

Skate Station Funworks
12.2021 - 01.2023

Tutor

Westwood Middle School
06.2020 - 08.2020

Bachelor of Science - Finance

University of Florida

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Vincent Dinh