Vincent Fasano
Thousand Oaks,CA
Summary
Effective at building and maintaining loyal customer base to maintain consistent revenue streams. Proficient in Dealersocket and Reynolds CRM software use and lead optimization. Offering exceptional communication and organizational skills, leading to my clients having a great experience and wanting to return for their next vehicle.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Consultant
Van Nuys Cdjr
6110 Van Nuys Blvd, CA
01.2024 - Current
- Performed calls to all service customers and offered upgrades out of their current vehicles
- Apart of the Auto Alert client retention team, making sure previous clients were informed about lease end options
- Honed in my skills presenting cars and my ability to close deals
- Making sure to earn business with consistent follow up
Sales Consultant
Mercedes Benz of Thousand Oaks
Thousand Oaks, CA
09.2019 - 12.2023
- Started in 2019 as a Product Concierge, eager to learn about the product and share my enthusiasm with our clients.
- Sold cars as a Product Concierge within the first 6 months in my position.
- Got promoted to sales after a year of being Product Concierge, being able to apply my knowledge of the vehicle to fit customer needs.
- Worked with the service department so my clients have an easy experience buying and servicing their vehicle.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Resolved customer complaints and inquiries in a timely manner.
- Developed and maintained relationships with clients to increase sales revenue.
Food Preparation Worker
Italia Deli and Bakery
Agoura Hills, CA
09.2017 - 09.2019
- Initially started taking and preparing food orders.
- Responsibilities grew into preparing and overseeing delivery of large catering orders, and being the only cashier on busy weekends. Multitasking and adapting to new roles was crucial.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Acquired new skills to support team and further accommodate customer needs.
Education
High School Diploma -
Westlake High School
Westlake Village, CA06.2018
Skills
- Product and Service Knowledge
- Demonstrations
- Customer Relationship Management
- Communication skills
- Time Management
- Ability to multitask
Certification
- Mercedes Benz STAR Certified
- Mercedes Benz Commerical Van Certified
- AMG Product Expert
- Product Concierge
Affiliations
AMG Product Expert Training (Birmingham, AL)
- Multi-Day hands on course learning about the advantages of AMG
References
References available upon request.
Timeline
Sales Consultant
Van Nuys Cdjr
01.2024 - Current
Sales Consultant
Mercedes Benz of Thousand Oaks
09.2019 - 12.2023
Food Preparation Worker
Italia Deli and Bakery
09.2017 - 09.2019
High School Diploma -
Westlake High School
- Mercedes Benz STAR Certified
- Mercedes Benz Commerical Van Certified
- AMG Product Expert
- Product Concierge
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