Vincent Foti
Slidell,LA
Summary
Performance-oriented supervisor with over 15 years of experience in department operations and customer service. Expertise in retail management, including cash register operations and mobile retail applications. Proven track record in enhancing company processes through employee development and mentoring, leading to increased customer satisfaction and revenue growth.
Overview
17
17
years of professional experience
Work History
Service Manager
The Goodyear Tire & Rubber Inc
New Orleans, LA
07.2015 - 03.2025
- Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests
- Help drive and reach sales goals through guest interactions including tire and service sales
- Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
- Responsible for contributing to the development of service department associates
- Articulate all warranties, promotions, and advertisements
- Utilize tools provided to make recommendations to guests based on manufacturing guidelines
- Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.
Field Manager
EXPERT JANITORIAL LLC
Mt. Laurel, NJ
04.2008 - 06.2015
- Monitored service and performance at site locations across Louisiana, Mississippi, Alabama, Georgia, Tennessee, North Carolina, and South Carolina.
- Conducted startups and trained new managers on operational protocols.
- Executed troubleshooting for out-of-region assignments at Fred Meyers, Savers, Walgreens, and Med Express.
- Collaborated extensively with client district managers and store managers at all levels.
- Performed daily troubleshooting while interacting with 28 subcontractors to ensure service quality.
Education
High School Diploma - General High School Curriculum
Marion Abramson High School
New Orleans, LA06.2015
Skills
- Customer relationship management
- Warranty management
- Equipment maintenance
- Employee training
- Workflow optimization
- Technical troubleshooting
Affiliations
Family oriented Dance Grandparents
Musician/
Guitar Shredder
Timeline
Service Manager
The Goodyear Tire & Rubber Inc
07.2015 - 03.2025
Field Manager
EXPERT JANITORIAL LLC
04.2008 - 06.2015
High School Diploma - General High School Curriculum
Marion Abramson High School
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