Vincent Hopkins
New Palestine
Summary
During my time in the role of Installation & Service Supervisor, I have been responsible for managing daily front-line customer service operations as well as periodic performance reviews, quality assurance and safety observations. I have been successful in my role by leveraging a strong work ethic and calm disposition with in-depth coaching and mentoring which has helped many employees improve their abilities and advance their quality of work. In addition, I have also been responsible for the success of various special projects, most notably playing a key role in the development and implementation of the New Hire On-Boarding Program in Technical Operations.
Overview
22
22
years of professional experience
Work History
Supervisor, Installation & Service
Comcast Cable
06.2009 - Current
- Coach and mentor team members to provide positive customer experiences and drive personal success
- Work cross functionally to support our customers, team members and business needs
- Ensure team members are supplied with and maintain PPE as well as demonstrate safety protocols properly
- Complete quality assurance visits before, during and after installation or service work to assess quality and ensure customer satisfaction.
Communications Technician
10.2005 - 06.2009
- Responsible for the installation and repair of residential internet, television, and telephone services
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Dependable, hardworking and level-headed while working independently in the field on various assignments.
Forklift Operator
Wonder Bread Bakery
10.2001 - 10.2005
- Loaded and unloaded tractor trailers using hand trucks, pallet jacks, and forklift
- Delivered material to machine operators for processing
- Maneuvered forklift safely in congested and confined areas while monitoring area for pedestrian and vehicular traffic
- Troubleshot and diagnosed mechanical issues completed basic repairs to keep equipment functional.
Education
Vocational Certification/Digital Communications & Media/Multimedia -
International Business College
Indianapolis, IN2001
High School Diploma -
Warren Central High School
Indianapolis, IN1999
Skills
- Standards Compliance
- Inclusive Leadership
- Microsoft Office Experience
- Training and Mentoring
- Processes and Procedures
- Operations Management
- Cross-Functional Teamwork
Timeline
Supervisor, Installation & Service
Comcast Cable
06.2009 - Current
Communications Technician
10.2005 - 06.2009
Forklift Operator
Wonder Bread Bakery
10.2001 - 10.2005
Vocational Certification/Digital Communications & Media/Multimedia -
International Business College
High School Diploma -
Warren Central High School
Similar Profiles
Walter C. Fortado JrWalter C. Fortado Jr
Direct Sales Representative/Direct Sales Supervisor, Direct Sales Representative, Direct Sales Supervisor at Comcast Cable Corporation, ComcastDirect Sales Representative/Direct Sales Supervisor, Direct Sales Representative, Direct Sales Supervisor at Comcast Cable Corporation, Comcast
Steven FarleySteven Farley
Sr. Manager, Financial Planning & Analysis– Northeast Division at Comcast CableSr. Manager, Financial Planning & Analysis– Northeast Division at Comcast Cable
Debra CareyDebra Carey
Analyst, Finance & Accounting at Comcast CableAnalyst, Finance & Accounting at Comcast Cable
Joseph FortJoseph Fort
Comcast Business Tech at Comcast cableComcast Business Tech at Comcast cable
Edward BogleEdward Bogle
Examiner at Consumer Financial Protection BureauExaminer at Consumer Financial Protection Bureau