VINCENT JACKSON
Murfreesboro,TN
Summary
Retail professional with commitment to high standards and achieving results. Extensive experience driving sales and improving customer experiences. Known for strong team collaboration and adapting to changing needs. Skilled in merchandising, customer engagement, and conflict resolution.
Overview
7
7
years of professional experience
Work History
Retail Sales Representative
Verizon Wireless
Smyrna, TN
09.2025 - Current
- Conducted personalized developmental sessions aimed at enhancing sales strategies and boosting performance.
- Cultivated and sustained a diverse portfolio of business and consumer accounts to enhance client satisfaction.
- Achieved exceptional sales results, maintaining a top 20 position out of 500 representatives within the district.
Kitchen Lead
Eggs Up Grill
Murfreesboro, TN
06.2024 - 09.2025
- Directed kitchen operations to streamline inventory management, enhance staff training, and uphold food quality for optimal service.
- Supervised all aspects of catering order processing, from preparation to delivery, ensuring quality standards.
- Executed menu curation and dish creation to meet specific client preferences for on-site gatherings.
Regional Consumer Affairs Specialist-Repair History Review Specialist
Kelly Services-Nissan
Murfreesboro, TN
01.2020 - 05.2024
- Analyzed complex cases utilizing data-driven insights to ensure warranty compliance and deliver tailored solutions.
- Partnered with legal arbitrations and field management to address escalations, delivering resolutions for complex issues while maintaining compliance standards.
- Fostered brand loyalty by maintaining consistent communication and resolving conflicts to enhance customer satisfaction.
Universal Banker
SunTrust Bank
Murfreesboro, TN
01.2019 - 01.2020
- Create financial plans for first home purchases, college funds, retirement, and all other major life events prioritizing clients immediate financial desires.
- Contact merchants using both verbal and written communication to verify the accuracy of transactions for fraud claims.
- Generated credit card applications, applications for personal loans and home equity loans which included finalizing closing documents with members.
- Exceeded monthly and quarterly goals finishing every month with an ICR (Individual contribution Rating) of 3 on a scale of 1-3.
Education
Bachelors of Science - Communications
Middle Tennessee State University
Murfreesboro, TN08-2015
Skills
- Communication
- Adaptability
- Problem Solving
- Time Management
- Critical Thinking
- Collaboration
- Data entry
- Purchase recommendations
- Payment processing
- Microsoft Office: Word, One note, Outlook, Excel, Powerpoint
- Systems: Tableau, Salesforce, DBS MyPOS
Timeline
Retail Sales Representative
Verizon Wireless
09.2025 - Current
Kitchen Lead
Eggs Up Grill
06.2024 - 09.2025
Regional Consumer Affairs Specialist-Repair History Review Specialist
Kelly Services-Nissan
01.2020 - 05.2024
Universal Banker
SunTrust Bank
01.2019 - 01.2020
Bachelors of Science - Communications
Middle Tennessee State University