VINCENT LI
Woodhaven,USA
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
6
6
years of professional experience
Work History
Associate Banker
JP Morgan Chase
01.2025 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
Agent assistant
Contact Realty
05.2024 - Current
- Provide administrative support to agents, ensuring seamless daily operations
- Manage schedules, appointments, and travel logistics for agents and clients.
- Handle confidential information with discretion and professionalism.
- Coordinate client communications, serving as a reliable point of contact.
- Organize and maintain records, files, and zillow for efficient workflow.
- Anticipate agent and client needs, proactively addressing challenges.
- Assist with project management and task prioritization in fast-paced environments.
- Utilize office productivity tools to enhance efficiency and streamline operations.
- Demonstrate strong interpersonal skills and adaptability under pressure.
- Maintain a professional demeanor while juggling multiple responsibilities.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Cashier/Cook
Bao by Kaya/ Mian Kitchen
08.2022 - Current
- Greeted customers and ensured quality service
- Responsible for opening and closing
- Handled transactions efficiently
- In charge of opening
- Handling hot food
- Distributing orders.
Barista Trainer
Dragon Tea
05.2023 - 09.2023
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Conducted on-site training for baristas in proper brewing techniques and customer service etiquette.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Wait Staff/Kitchen Staff
Prince Tea House
08.2021 - 06.2022
- Greeted customers warmly
- Handled transactions efficiently
- In charge of taking orders and distributing orders
- Handled hot food, desserts, and drinks proficiently
- In charge of stocking deliveries
- In charge of closing and cleaning.
Canvasser
Full Contacts Communications
06.2021 - 08.2021
- Provided information regarding covid vaccines
- Responsible for signing citizens up for covid vaccines.
Cashier/Busboy
Seafood Palace Buffet
06.2019 - 08.2019
- Greeted customers and insured quality service
- Responsible for opening and closing
- Handled transactions efficiently.
Education
Bachelor of Science - Accounting
Stonybrook University
Stony Brook, NYBachelor of Science - Accounting BBA
Baruch College
Manhattan, NY05.2026
Highschool Diploma - Coursework in STEM field, AP Capstone, AP Physics, AP Calculus AB, AP Stats, AP Research
John Bowne High School
Flushing, NY06.2022
Skills
- Team player
- Communication skills
- Mandarin
- Punctuality
- Organization
- Adaptability
- Creativity
- Cooking
- Flexibility
- Customer Service
- POS Systems
- Cash Register Operation
- Product Recommendations
- Cash Handling
- Inventory Management
- Ordering and stocking
- Staff Training
Languages
English
Native or Bilingual
mandarin
Professional Working
Timeline
Associate Banker
JP Morgan Chase
01.2025 - Current
Agent assistant
Contact Realty
05.2024 - Current
Barista Trainer
Dragon Tea
05.2023 - 09.2023
Cashier/Cook
Bao by Kaya/ Mian Kitchen
08.2022 - Current
Wait Staff/Kitchen Staff
Prince Tea House
08.2021 - 06.2022
Canvasser
Full Contacts Communications
06.2021 - 08.2021
Cashier/Busboy
Seafood Palace Buffet
06.2019 - 08.2019
Bachelor of Science - Accounting BBA
Baruch College
Highschool Diploma - Coursework in STEM field, AP Capstone, AP Physics, AP Calculus AB, AP Stats, AP Research
John Bowne High School
Bachelor of Science - Accounting
Stonybrook University
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