Vincent Mabrey-Roberson

• Maintained detailed records of client interactions in electronic health record systems, ensuring accurate documentation and compliance with privacy regulations
• Acted as medium between people and resources, connecting internal and external customers to necessary information, products, and/or services.
• Reviewed data submitted through referral sources.
• Performed initial data entry into Access Solutions systems.
• Provided administrative support to Case Managers for miscellaneous clerical tasks.
• Aided and supported multiple ongoing department projects, as necessary.
• Provided excellent customer service to all internal and external customers.
• HealthCare Provider Search & Address Update Subject Matter Expert
• Lead Subject Matter Expert & for two Biooncology product releases

*Rotational Reimbursement Specialist

• Investigated patient's insurance benefits.
• Identified network providers, provider restrictions, and
• co-pays as needed.
• Documented requirements for prior authorization and medical review process.
• Documented activities appropriately in progress notes.
• Pursued product coverage for patients in accordance with authorization requirements within the departments established performance criteria.
• Maintained payer profiles by recording payer specific data promptly into the system.
• Conveyed outcomes of benefit investigation to internal contacts (i.e. case managers).
• Learned processes for multiple products and effectively apply learnings to provide effective reimbursement services.
• Consulted with team members on an as needed basis

*Staff Pooled Case Manager Assistance