Vincent Macon
Spring,TX
Summary
Professional claims specialist with strong record in handling and resolving complex claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and regulatory compliance, consistently ensuring accuracy and fairness.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Specialist – Property Field Inspection
State Farm Insurance Company
2023.06 - Current
- Analyzed insurance policy coverage details and effectively communicated determinations to both policyholders and agency teams.
- Performed detailed assessments of properties to evaluate damage from fire, water, and weather incidents, ensuring accurate reporting.
- Executed preparation of estimates utilizing Xactimate and related estimating platforms.
- Analyzed contractor estimates to confirm appropriateness of repairs, ensuring adherence to established industry standards.
- Review structural, personal property, and additional living expense claims to ensure proper indemnity.
- Conducted thorough analysis and processing of claims to ensure alignment with regulatory standards and internal guidelines.
- Conducted thorough investigations of claims discrepancies to facilitate issue resolution with stakeholders.
- Led team production by average of 6 claim closings per week
Police Officer
Bartlett Police Department
2022.11 - 2023.06
- Enforced laws and regulations to maintain public safety and order.
- Conducted in-depth investigations into criminal activities, gathering evidence and interviewing witnesses.
- Evaluated case files systematically to identify critical patterns and connections, bolstering prosecutorial effectiveness.
- Developed and executed targeted training initiatives for new police officers to strengthen overall preparedness and response capabilities.
- Managed citizen interactions by providing clear communication and services, demonstrating professionalism in challenging environments.
Police Officer
Memphis Police Department
2018.03 - 2022.10
- Developed comprehensive reports detailing findings, ensuring clarity and adherence to legal standards.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Collaborated with community organizations to promote crime prevention initiatives.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Mentored junior officers, providing guidance on procedures and best practices.
Education
Bachelor of Arts - Anthropology
Mississippi State University
Starkville, MS2016-12
Skills
- Residential & commercial property claims investigation
- Experience in handling large loss claims
- Insurance policy expertise
- Expertise in Xactimate and XactContents
- Reconciliation/Negotiation experience
- Fraud investigations
- Proficient in water mitigation strategies
- Roof & ladder safety
- Territory optimization strategies
- Time management & organization
- Policyholder & agency communication
Certification
- Texas Licensed Insurance Adjuster – All Lines (#3030771)
- FL, GA, KY, LA, NC, OK & SC Licenses available upon request
- Xactimate, Xactcontents & Xactanalysis
- HAAG Roof Inspection
Accomplishments
- Police Director’s Commendation Recipient for conducting an undercover investigation which led to multiple arrests for vehicle thefts/carjacking.
- Three-time Police Chief’s Commendation Recipient
- Management recognition for Same Day Settlements
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Claims Specialist – Property Field Inspection
State Farm Insurance Company
2023.06 - Current
Police Officer
Bartlett Police Department
2022.11 - 2023.06
Police Officer
Memphis Police Department
2018.03 - 2022.10
Bachelor of Arts - Anthropology
Mississippi State University