Vincent Mione
Delray Beach
Summary
Results-driven professional specializing in luxury hospitality and guest relations, recognized for significantly improving service quality and guest satisfaction. Proven ability to train and onboard staff to exceed Forbes Travel Guide standards while efficiently resolving guest concerns. Committed to maintaining seamless operations and delivering exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Department Trainer
The Boca Raton Resort and Club
Boca Raton
05.2025 - Current
- Trained and onboarded new hires on luxury hospitality standards and guest service expectations.
- Assisted in developing and updating SOPs in accordance with Forbes Travel Guide standards.
- Delivered training programs to ensure consistent, high-quality service experiences.
Guest Relations Supervisor
The Boca Raton Resort and Club
Boca Raton
04.2025 - Current
- Supervised daily front-line operations to ensure high standards of guest service and efficiency
- Trained, coached, and supported team members to improve performance and service delivery
- Monitored guest interactions and resolved issues to maintain a luxury service experience
- Coordinated with departments to ensure seamless operations across the property
Guest Relations Agent
The Boca Raton Resort and Club
Boca Raton
04.2024 - 04.2025
- Provided consistent luxury service while learning the operations of a world-renowned property
- Networked with high-profile guests, including celebrities and global business entrepreneurs
Guest Service Agent
Marriott Beachplace Towers
Fort Lauderdale
07.2023 - 04.2024
- Trained new employees on service policies, improving customer satisfaction ratings.
- Processed guest check-ins/outs and reservations efficiently.
- Provided accurate information on hotel services and amenities.
- Used conflict resolution skills to de-escalate issues and maintain a positive environment.
Recreational Intern
Sonesta Resort Hilton Head Island
Hilton Head Island
05.2022 - 08.2022
- Organized and supervised outdoor play and recreational activities, ensuring children's safety and enhancing enjoyment.
- Developed and maintained relationships with hotel guests to increase loyalty and repeat business.
- Gained insight into departmental functions and daily interactions within resort operations.
Education
Bachelor of Arts - International Studies, Hotel, Restaurant, and Tourism Management
University of South Carolina
Columbia, SC05-2023
Skills
- Employee training
- SOP development
- Client management
- OPERA Program
- Microsoft Office
- Leadership
- Conflict resolution
- Premium service
Timeline
Department Trainer
The Boca Raton Resort and Club
05.2025 - Current
Guest Relations Supervisor
The Boca Raton Resort and Club
04.2025 - Current
Guest Relations Agent
The Boca Raton Resort and Club
04.2024 - 04.2025
Guest Service Agent
Marriott Beachplace Towers
07.2023 - 04.2024
Recreational Intern
Sonesta Resort Hilton Head Island
05.2022 - 08.2022
Bachelor of Arts - International Studies, Hotel, Restaurant, and Tourism Management
University of South Carolina