Vincent M. Lauria III
Revere,MA
Summary
I am an enthusiastic worker who has a track record of achievement. Not only did I demonstrate excellent achievement in college, but I have carried this over to my work experience. At my last position, I was regularly praised for the speed of my work and greater productivity than most. I embrace change positively, act as a great role model for the company, and take ownership of my ongoing career development. I am a completer-finisher, someone who can get the job done on time and to a high standard. I pride myself on being reliable, flexible and adaptable, and will assume responsibility for things outside of my job description. Successful experience working in teams and with customers.
Overview
10
10
years of professional experience
Work History
Store Manager
Flogolf Lounge
Saugus , MA
03.2025 - Current
- Overseeing bar staff, inventory, drink presentation, and compliance with alcohol service laws.
- Managing food preparation, quality, and speed, while maintaining cleanliness and food safety standards
- Ensuring all simulators, sensors, screens, and software are functional and calibrated.
Golf Sales Lead
Dick's House of Sports
Boston, Massachusetts
02.2024 - 05.2025
- Regularly surpassed customer service and sales targets by delivering dependable service and exceeding customer expectations.
- Frequently rotated across departments, offering support as needed, including:
- Assisting in Cash Register Operations
- Freight Flow Lead/Operations
- Trained and mentored new employees in golf sales, product knowledge, and department standards to ensure the team consistently met company goals.
- Managed incoming product deliveries, including hardlines, apparel, and footwear, ensuring new stock was properly unpacked, organized, and displayed efficiently across the store.
- Used fitting technology (TrackMan)
- Managed and fulfilled customer golf orders.
Golf lead-Front End Lead
Dicks Sporing Goods
Saugus, Massachusetts
03.2023 - 02.2024
- Handling escalated customer concerns calmly and effectively.
- Identifying and correcting pricing errors, register malfunctions, or discrepancies in cash handling.
- Tracking key metric
- Recipient of the NSPP (No Sweat Protection Plan) Award for the district, recognizing top-tier performance in educating customers, and driving protection plan sales.
Data Specialist
Definitive Healthcare
Framingham, Massachusetts
01.2019 - 01.2023
- Accurately enter changes and updates into our database using Microsoft Access and Phoenix forms in a timely manner
- Assist in ensuring the data quality and consistency by conducting regular data exercises.
- Work closely with Product Analysts to resolve client issues.
- Contribute to company-wide efforts to continually improve research products.
Client Advocate
The Advocate Group
Wakefield, Massachusetts
02.2016 - 01.2019
- Advocacy work required expertise in disabling conditions, vocational backgrounds, SSA adjudication and administrative processes, and
accurately completing applications and follow up questionnaires. - Communicated collaboratively among a team setting to ensure claim quality and customer satisfaction.
- Actively listened to client concerns to minimize escalations, and solve customer issues.
- Consistently received high quality scores for claim processing and call handling.
- Coordinated clients benefits after they were awarded SSDI.
Education
Bachelor of Arts - Psychology
Westfield State University
Westfield, MA06-2015
Skills
- Inventory management
- Store opening and closing
- Store merchandising
- POS systems
- Training and mentoring
- Leadership development
Timeline
Store Manager
Flogolf Lounge
03.2025 - Current
Golf Sales Lead
Dick's House of Sports
02.2024 - 05.2025
Golf lead-Front End Lead
Dicks Sporing Goods
03.2023 - 02.2024
Data Specialist
Definitive Healthcare
01.2019 - 01.2023
Client Advocate
The Advocate Group
02.2016 - 01.2019
Bachelor of Arts - Psychology
Westfield State University