Vincent Naranjo
Colorado Springs,CO
Summary
Assistant Manager at Discount Tire with a strong background in staff management and retail operations. Known for enhancing customer satisfaction and operational efficiency. Skilled in money handling and fostering team motivation, excelling in driving performance and service quality. Expertise includes impactful staff training development and effective customer relations, ensuring high levels of trust and brand loyalty. Forward-thinking team leader skilled at operating departments efficiently to meet goals and successful background in matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong organizational skills, detail-oriented team player capable of handling multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Discount Tire
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
Tire and Lube Technician
Walmart
01.2021 - 01.2023
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Consistently met or surpassed productivity targets by effectively managing time and resources, demonstrating commitment to excellence.
- Delivered exceptional customer service by addressing concerns and answering inquiries in a friendly and professional manner.
Education
High School Diploma -
Fountain Fort Carson High School
Fountain05-2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Management
- Retail Operations
- Staff Training and Development
- Marketing knowledge
- Policy Enforcement
Timeline
Assistant Manager
Discount Tire
02.2023 - Current
Tire and Lube Technician
Walmart
01.2021 - 01.2023
High School Diploma -
Fountain Fort Carson High School
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