Vincent O'Berry
Milwaukee
Summary
Dynamic professional with proven success at Jiffy Lube in team leadership and customer service. Achieved top sales performance while maintaining high customer satisfaction ratings. Expertise in inventory management and conflict resolution fosters a collaborative environment that drives operational success.
Overview
7
7
years of professional experience
Work History
Assistant Manager / Senior Lube Technician
Jiffy Lube
Milwaukee
04.2023 - Current
- Promoted to Assistant Manager within 12 months based on performance
- Ranked #3 in sales performance among five regional locations, contributing to overall store profitability
- Led daily team meetings, enhancing communication and streamlining workflow processes
- Achieved and maintained consistent 4–5 star Google customer ratings
- Open and close store operations while ensuring compliance and productivity
- Managed major auto parts inventory to ensure seamless operations across locations
- Coordinate transportation of auto parts, oil, and filters across four locations
- Communicate directly with District Managers regarding inventory, tracking, and billing
- Foster a performance-driven, customer-focused team culture
Lead Detailer Technician
Enterprise Rent-A-Car
Milwaukee
04.2019 - 04.2023
- Coordinated vehicle transfers between locations to optimize inventory levels
- Prepared vehicles for rental and retail purchase to company standards
- Supervised and trained five detail technicians to enhance team skills and service quality
- Performed detailed vehicle inspections to ensure adherence to quality and cleanliness standards
- Delegated bay assignments to meet inspection and operational deadlines
- Assisted with billing and front-desk operations during staffing shortages
- Strengthened team collaboration and productivity through daily coordination
Education
Lube Technician Certification -
01.2024
High School -
South Shore High School
Chicago01.1993
Skills
- Lube service techniques
- Automotive service operations
- Inventory management and billing
- Inventory tracking systems
- Billing and documentation
- Store operations
- Sales performance
- Team leadership
- Critical thinking
- Customer service excellence
- Conflict resolution
- Detail-oriented and goal-driven
- Computer proficiency
References
Available upon request
Timeline
Assistant Manager / Senior Lube Technician
Jiffy Lube
04.2023 - Current
Lead Detailer Technician
Enterprise Rent-A-Car
04.2019 - 04.2023
Lube Technician Certification -
High School -
South Shore High School