Adept Hospital Administrative Officer with a proven track record at St. Catherine Ichuni Mission Hospital, showcasing strong organizational skills and exceptional communication abilities. Spearheaded policy implementation, streamlined patient care processes, and played a key role in strategic planning for hospital growth. Demonstrates a keen ability to address issues promptly, ensuring operational excellence and enhanced patient care.
Overview
8
8
years of professional experience
Work History
Hospital Administrative Officer
St. Catherine Ichuni Mission Hospital
03.2019 - 11.2022
Implemented and maintained hospital policies, procedures, and regulations to ensure compliance with healthcare standards.
Managed and supervised administrative staff, including scheduling, training, and performance evaluations.
Participated in the development and management of hospital budgets, monitor expenditures, and implement cost-control measures.
Took part in the recruitment, hiring, and onboarding new staff members, ensuring all positions were filled with qualified personnel.
Handled employee relations, including conflict resolution, disciplinary actions, and maintaining a positive work environment.
Coordinated with medical staff to streamline patient care processes and improve overall hospital efficiency.
Oversaw maintenance of hospital facilities, ensuring cleanliness, safety, and compliance with health regulations.
Collaborated with senior management to develop and execute strategic plans for hospital growth and improvement.
Intern
Kisii Teaching and Referral Hospital
05.2015 - 08.2015
Assisted in managing schedules, handling correspondence, and maintaining records for hospital administrators..
Helped coordinate patient admissions, discharges, and transfers, ensuring a smooth and efficient process.
Collected, organized, and analyzed data related to hospital operations, patient care, and resource utilization.
Facilitated communication between different departments, staff, and patients to ensure timely and accurate information flow.
Provided excellent customer service to patients, visitors, and staff, addressing their inquiries and concerns promptly and professionally.
Education
Bachelor of Science - Health Services Management
Kenyatta University
Nairobi, Kenya
07.2016
High School Diploma -
Nyanturago Secondary School
Kisii, Kenya
11.2010
Skills
Ability to identify and address issues promptly, make informed decisions, and implement effective solutions to improve hospital operations and patient care
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Ability to handle multiple tasks simultaneously, prioritize responsibilities, and manage time effectively to ensure that all administrative duties are completed promptly and accurately
Ability to maintain confidentiality and handle sensitive information
Strong attention to detail to accurately record patient information, manage medical charts, and ensure compliance with healthcare regulations and procedures
Risk management and quality assurance
Ensuring patient satisfaction and addressing concerns
Timeline
Hospital Administrative Officer
St. Catherine Ichuni Mission Hospital
03.2019 - 11.2022
Intern
Kisii Teaching and Referral Hospital
05.2015 - 08.2015
Bachelor of Science - Health Services Management
Kenyatta University
High School Diploma -
Nyanturago Secondary School
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