Healthcare enthusiast with a compassionate approach, known for building meaningful connections with patients. Committed to improving healthcare environments through process enhancement and maintaining high-quality care.
Overview
5
5
years of professional experience
Work History
Patient Care Technician
Strong Memorial Hospital, University Of Rochester
06.2023 - Current
Answered patient assistance calls, assessed needs, and offered qualified support.
Documented patient information and care activities in electronic health record.
Customer Service Representative
Paladino's Cicero Pizza
09.2020 - 08.2022
Managed customer inquiries and complaints in polite and professional manner.
Followed oral, and written instructions to complete tasks as efficiently as possible.
Customer Service Representative
Wegmans
07.2018 - 09.2020
Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Kept tidy and organized area to comply with cleanliness standards.
Education
Bachelor of Science - Nursing
St John Fisher University
Rochester, NY
05.2025
Skills
Time Management
Attention to Detail
Issue Resolution
Adaptability
Communication Skills
Sterilization Techniques
Timeline
Patient Care Technician
Strong Memorial Hospital, University Of Rochester
06.2023 - Current
Customer Service Representative
Paladino's Cicero Pizza
09.2020 - 08.2022
Customer Service Representative
Wegmans
07.2018 - 09.2020
Bachelor of Science - Nursing
St John Fisher University
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