Vincent Scannell
Chicago,IL
Overview
4
4
years of professional experience
Work History
Concierge
The St. Regis Chicago
Chicago, Illinois
03.2025 - Current
- Crafted unique guest experiences tailored to individual preferences, enriching guests' stays.
- Delivered exceptional guest service, enhancing overall satisfaction in luxury hotel.
- Collaborated with hotel staff to resolve guest inquiries and concerns, improving response time.
Guest Services Representative
The St. Regis Chicago
Chicago, USA
08.2024 - Current
- Curated personalized guest experiences by establishing meaningful relationships with guests.
- Resolved guest complaints professionally, contributing to increased overall satisfaction levels.
- Handled inquiries and resolved issues to ensure positive guest experiences.
Seasonal Associate
Lush
10.2023 - 01.2024
- Engaged customers and promoted products, enhancing overall shopping experience.
- Handled transactions and maintained store appearance, supporting team success through clear communication and collaboration.
- Assisted customers in selecting products and providing personalized recommendations.
- Maintained store cleanliness and organized displays for an inviting atmosphere.
- Trained new staff on product knowledge and customer service techniques.
Activities Leader
Frances Xavier Warde School / Lakeshore Athletic Club
06.2022 - 11.2023
- Supervised and instructed grade school aged children in diverse studies, sports, and arts activities, enhancing their engagement and learning.
- Collaborated with supervisors to design and implement stimulating programs and activities, increasing participant satisfaction and involvement.
- Built strong relationships with students and guardians, fostering a supportive community for student development.
Procurement Intern
CME Group
05.2023 - 09.2023
- Assisted procurement team in daily operations by researching suppliers, obtaining quotes, and fostering vendor relationships to enhance procurement processes.
- Utilized Excel to streamline invoice processing, enhancing workflow efficiency and reducing potential errors.
- Organized invoices from various suppliers into Excel spreadsheets, ensuring accuracy and accessibility of financial data for timely processing.
Education
College Student - finance
Harold Washington College
01-2022
College Student -
Marquette University
12-2020
High School -
Jones College Prep
06-2020
Skills
- Guest services
- Communication skills
- Teamwork and collaboration
- Problem solving
- Conflict resolution
- Critical thinking
- Microsoft Office proficiency
- Dependability
Timeline
Concierge
The St. Regis Chicago
03.2025 - Current
Guest Services Representative
The St. Regis Chicago
08.2024 - Current
Seasonal Associate
Lush
10.2023 - 01.2024
Procurement Intern
CME Group
05.2023 - 09.2023
Activities Leader
Frances Xavier Warde School / Lakeshore Athletic Club
06.2022 - 11.2023
College Student - finance
Harold Washington College
College Student -
Marquette University
High School -
Jones College Prep