Vincent Stevens

● Collected and reviewed all patient insurance benefit information from the payer to the degree authorized by the SOP of the program

● Provided exceptional customer service to all internal team members; resolved any requests in a timely and accurate manner; escalates issues accordingly

● Reported any reimbursement trends/delays to supervisor

● Decreased inaccurate billing by 10% by verifying service requests, reviewed project details, and validated product provision when managing quoting processes

● Performed and exceeded over $25,000 in weekly sales by finalizing purchase agreements with customers, reviewed project details and measurements for specific quote requests submitted by Service Provider (installer), validated provision of all necessary deliverables

● Analyzed data from internal systems to consistently surpass daily performance goals

● Managed service requests, including verifying information and facilitating communication among stakeholders involved in quoting process

• Supported the revenue cycle through diligent follow-ups on pending claims and unresolved issues.
• Contributed to departmental goals by consistently meeting or exceeding performance metrics related to benefit verification accuracy and turnaround time.
• Collaborated with cross-functional teams to address discrepancies in patient information, ensuring accurate billing and reimbursement.
• Enhanced workflow efficiency by implementing a streamlined benefit verification process for the team.

• Collaborated with team members to optimize workflows, resulting in more efficient processes across the department.
• Provided training and support to new hires, contributing to a cohesive and knowledgeable team environment.
• Contributed to a positive work environment by proactively addressing challenges and fostering open communication among colleagues.
• Adapted quickly to changing operational requirements, demonstrating flexibility under pressure.

● Meticulously handled data entry tasks, accurately documented sensitive customer information into the bank’s systems

● Maintained and updated records and files related to customer accounts and transactions, ensured records were accurate and up-to-date

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
• Assisted call-in customers with questions and orders.
• ● Increased customer base by recommending products and services that aligned with their specific needs

• Handled and promptly resolved customer complaints to maintain professional relationships.
• Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Presented feedback to management on customer service trends and improvement areas.