Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Server

Vincent Sumpter

Cayce,SC

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, recognized for significantly enhancing guest experiences at Red Lobster. Proven ability in cash handling and guest engagement, fostering teamwork and optimizing operations to exceed customer expectations. Committed to delivering high-quality service and cultivating lasting relationships.

Overview

4
4
years of professional experience

Work History

Server

Texas Roadhouse Restaurant
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Hospitality Manager

Red Lobster Restaurant
01.2021 - 11.2024
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.

Education

GED -

Augusta Technical College
Augusta, GA
05-2009

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 65 server staff members.

Timeline

Server

Texas Roadhouse Restaurant
06.2024 - Current

Hospitality Manager

Red Lobster Restaurant
01.2021 - 11.2024

GED -

Augusta Technical College

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Vincent Sumpter