Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vincent Tezeno

Schertz,TX

Summary

Resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel at problem-solving, time management, and communication, ensuring smooth operation of IT systems and positive end-user support experiences.

Overview

6
6
years of professional experience

Work History

Warehouse Associate

Amazon
San Antonio, Texas
11.2023 - Current
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Maintained accurate inventory records through manual and computerized systems.
  • Performed cycle counts to ensure accuracy of inventory levels.
  • Unloaded materials from trucks using forklifts and pallet jacks.

Delivery Driver

Amazon
San Antonio, TX
12.2021 - 09.2023
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Adhered to all applicable traffic laws while driving delivery vehicle.

IT Support

Redlands Community College
Oklahoma City, Oklahoma
09.2019 - 05.2021
  • Provided in-person and remote IT support for Students and Guest.
  • Provided general IT support to staff members including troubleshooting technical issues.
  • Documented all activities related to IT support in an organized database.

Sales and Customer Support

Verizon Wireless
San Antonio, Texas
09.2018 - 02.2019
  • Coordinated with sales staff to ensure successful customer support operations.
  • Resolved escalated customer complaints in a timely manner.
  • Analyzed data to identify trends in customer inquiries and improve efficiency of processes.

Education

CompTIA IT Fundamentals Certification - IT

CompTIA ITF+
San Antonio, TX
10-2024

Certificate of Completion - Cybersecurity Boot Camp

UTSA College of Business
San Antonio, TX
04-2023

Associate of Science - Criminal Justice

Redlands Community College
El Reno, OK
05-2021

High School Diploma -

Byron P Steele High School
Cibolo, TX
06-2017

Skills

  • Application support
  • Help desk software
  • Issue troubleshooting
  • Helpdesk call support
  • Wireless networking
  • System upgrades
  • Commercial driving
  • Valid Driver's license
  • Time management
  • Verbal and written communication

Timeline

Warehouse Associate

Amazon
11.2023 - Current

Delivery Driver

Amazon
12.2021 - 09.2023

IT Support

Redlands Community College
09.2019 - 05.2021

Sales and Customer Support

Verizon Wireless
09.2018 - 02.2019

CompTIA IT Fundamentals Certification - IT

CompTIA ITF+

Certificate of Completion - Cybersecurity Boot Camp

UTSA College of Business

Associate of Science - Criminal Justice

Redlands Community College

High School Diploma -

Byron P Steele High School
Vincent Tezeno