Dynamic Certified Medical Assistant with extensive experience at Maryland Primary Care Physicians, skilled in HIPAA compliance and patient triage. Proven track record of enhancing clinic efficiency and patient satisfaction through effective communication and compassionate care. A reliable team player dedicated to optimizing workflows and ensuring compliance with medical regulations.
Hi, I’m
Vincent Veronica
Glen Burnie
Summary
Overview
31
years of professional experience
1
Certification
Work History
Maryland Primary Care Physicians
Certified Medical Assistant
01.2007 - Current
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Maryland Primary Care Physicians
Back Office Supervisor
01.2002 - 07.2006
Job overview
- Improved overall workflow efficiency by implementing new back office processes and procedures.
- Enhanced team productivity through regular performance monitoring and feedback sessions.
- Optimized resource allocation by tracking employee schedules, workload, and availability.
- Evaluated team performance against set targets, providing constructive feedback for continuous improvement efforts.
- Boosted customer satisfaction with timely resolution of issues and complaints.
- Ensured compliance with relevant regulations governing back office processes, mitigating potential risks or violations effectively.
Maryland Primary Care Physicians
Certified Medical Assistant
05.1994 - 01.2002
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Education
Anne Arundel Community CollegeArnold, MD
from
University Overview
Anne Arundel Community CollegeArnold, MD
Associate of Arts from Business
University Overview
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Inventory and supply management
- Problem-solving
- Triage assessment
- Phlebotomy techniques
- Blood pressure measurement
- Injection administration
- Reliable team player
- CPR
- EMR / EHR
Affiliations
Affiliations
- American Medical Technolology
Certification
- RMA - Registered Medical Assistant
Timeline
Certified Medical Assistant
Maryland Primary Care Physicians
01.2007 - Current
Back Office Supervisor
Maryland Primary Care Physicians
01.2002 - 07.2006
Certified Medical Assistant
Maryland Primary Care Physicians
05.1994 - 01.2002
Anne Arundel Community College
from
Anne Arundel Community College
Associate of Arts from Business
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