VINCENT VILLARREAL
El Paso,Texas
Summary
Efficient customer service professional with strong interpersonal and coaching skills. Brings enthusiasm, dedication, and an exceptional work ethic to every task. Avid knowledge and challenge seeker who thrives in fast-paced environments and capable of working with high volumes of personnel. Personable, organized, and highly responsible, consistently delivering with the highest standard even under pressure.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
08.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Key Lead Manager/Bartender
Kona Grill
06.2014 - 02.2021
- Processed nightly deposits and ensuring that all money was accounted
- Assisted with all daily tasks for Back of House and Front of House
- Traveled to multiple locations to assist in training of new employees, and management
- Became well proficient in all positions
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
Marketing Manager/Sales Associate
Ann Taylor Loft
10.2013 - 11.2019
- Spearheaded strong customer relations, while forming a strong clientele base for brand loyalty
- Aided in the processing of inventory, damages, and loss prevention
- Ensured proper training of new associates, regarding engagement of clients and product knowledge
- Carry out store layouts, and proper specifications relayed from management
Education
High School Diploma -
Mayfield High School
Las Cruces, NM01-2005
Skills
- Committed
- Customer relations
- Sales techniques
- Management
- Mathematical aptitude
- Presentation Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Staff Development
Timeline
Shift Supervisor
Starbucks Coffee Company
08.2021 - Current
Key Lead Manager/Bartender
Kona Grill
06.2014 - 02.2021
Marketing Manager/Sales Associate
Ann Taylor Loft
10.2013 - 11.2019
High School Diploma -
Mayfield High School
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