VINCENT ZERNA
Kahului,Hawaii
Summary
Enthusiastic client service professional with a strong background directly interfacing with industry customers by providing skills to prioritize and multi-task in fast-paced working environment. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
First Hawaiian Bank
Kahului, HI
06.2023 - Current
- Developed positive new/existing relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Sales Associate
Signet Jewelers
Kahului, HI
09.2022 - Current
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Sales Associate
T-Mobile
Kahului, HI
01.2023 - 05.2024
- Assisted customers in selecting a phone plan that best suited their needs.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Explained features of cell phones to potential buyers and answered questions.
Financial Management Technician
US Army
Fort Carson, CO
07.2018 - 07.2022
- Researched complex issues related to financial operations and reported findings to senior management.
- Ensured that all necessary documentation was obtained before processing any transactions.
- Reviewed, analyzed and approved financial reports, monitored accounts and generated overall spending and business forecasts.
- Provided guidance and mentorship to junior members of the finance team, helping them develop their skills and knowledge.
- Gave training and other group presentations to inform Soldiers of options and educate on the military pay financial process.
Education
Some College (No Degree) - Finance
University of Maryland - Baltimore
Baltimore, MDSkills
- Customer Relationship Management (CRM)
- Critical Thinking
- Task Prioritization
Certification
- HI Life and Health Insurance
Timeline
Customer Service Representative
First Hawaiian Bank
06.2023 - Current
Sales Associate
T-Mobile
01.2023 - 05.2024
Sales Associate
Signet Jewelers
09.2022 - Current
Financial Management Technician
US Army
07.2018 - 07.2022
Some College (No Degree) - Finance
University of Maryland - Baltimore
Similar Profiles
Patricia BadayosPatricia Badayos
Senior Loan Servicing Specialist at First Hawaiian BankSenior Loan Servicing Specialist at First Hawaiian Bank
JOSHUA G. GINTINGJOSHUA G. GINTING
Financial Analyst-Business Banker at First Hawaiian BankFinancial Analyst-Business Banker at First Hawaiian Bank
Cassandra RossCassandra Ross
Teller at First Hawaiian BankTeller at First Hawaiian Bank
Jeremy James DorseJeremy James Dorse
Sr. Personal Banker at First Hawaiian BankSr. Personal Banker at First Hawaiian Bank
