Vincent Diggins
Newark,NJ
Summary
Proven server with a track record of enhancing customer satisfaction and streamlining service at Pearl Oyster ar Skilled in cash handling and exceptional customer service, adept at fostering guest engagement and hospitality service expertise. Demonstrated ability to improve workflow and maintain high-quality service, cultivating loyal customer bases and resolving complaints efficiently.
Overview
16
16
years of professional experience
Work History
Server
PJ Clarkes Hudson
05.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Server
MORSO
09.2022 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
The Crosby Bar
10.2021 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Pearl Oyster Bar
09.2007 - 09.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Arts - Philosophy
The New School
New York, NY05.2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Food Running
Playwrite
I currently have a 10 Minute play in production at the Lower East side festival at the Theater for a New City. and a a script currently being considered for their Fall season.
Timeline
Server
PJ Clarkes Hudson
05.2023 - 01.2024
Server
MORSO
09.2022 - 05.2023
Server
The Crosby Bar
10.2021 - 09.2022
Server
Pearl Oyster Bar
09.2007 - 09.2021
Bachelor of Arts - Philosophy
The New School
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