Vincenzo Cappello
USPS
North Tonawanda,US
9
years of professional experience
Overnight Manager leading 30+ associates across freight stocking, store recovery, and overnight operations in a high-volume retail setting, processing 20–35 units per overnight shift. Uses performance data to forecast needs, improve productivity, and address operational gaps. Resolves escalated customer issues, supports loss prevention, and keeps work moving with safety and accuracy.
Work History
Marine
11 Months- Trained with men with speed and discipline
- Attention to detail
- Respect for authority
Walmart Associate
7 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized stockroom, facilitating quick access to merchandise for replenishment.
- Collaborated with team members to restock shelves and displays, promoting product visibility.
- Unloaded large grocery and general merchandise trucks in a certain time frame
Team Lead
2 Years 7 Months- Led team to achieve operational goals, enhancing workflow efficiency and productivity.
- Trained new associates on company policies, procedures, and safety practices.
- Coordinated daily tasks to ensure timely completion of store objectives.
- Monitored inventory levels, ensuring adequate stock availability for customer demand.
- Overlooked that general merchandise and grocery trucks were being unloaded in a decent time
- Boosting associate morale
- Teaching and showing associates new processes that would be implemented
- Power lifting equipment trainer
- Having an understanding of the pallets and merchandise that were stationed in the back room
- Overlooked freight was being worked onto the shelves and looked presentable, for upper management and customers
Overnight Manager
6 Months- Oversaw a team of 30 plus people to be able to stock freight in the store effectively and efficiently
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction.
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement.
- Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
- I'm the sales manager, and I'm here to help and motivate you.
- Coordinated, led, and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
- Examined performance data in order to track and measure productivity, progress toward goals, and activity levels.
Store Lead Traniee
8 Months- Supervised daily operations, ensuring compliance with company policies and safety regulations.
- Trained and mentored new team members on customer service standards and store procedures.
- Managed inventory levels, conducting regular audits to optimize stock availability and minimize waste.
- Implemented promotional displays in accordance with corporate guidelines to enhance product visibility.
City Carrier Assistant
3 Years 3 Months- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Managed customer inquiries and resolved issues, enhancing overall satisfaction with postal services.
- Maintained accurate records of deliveries, ensuring compliance with USPS regulations and standards.
- Adapted to varying workloads and route changes seamlessly, demonstrating flexibility in dynamic environments.
- Planned and cased mail in sequence of delivery for designated route.
- Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
Education
High School
Skills
Data analysis
Team Leadership
Conflict resolution
Self-motivated
Loss prevention controls
Staff development
Strong verbal communication
Timeline
City Carrier Assistant
USPS
05.2023 - CurrentRead More
Store Lead Traniee
7-eleven
09.2022 - 05.2023Read More
Overnight Manager
Walmart Supercenter
03.2022 - 09.2022Read More
Team Lead
Walmart
06.2019 - 01.2022Read More
Walmart Associate
Walmart
11.2018 - 06.2019Read More
Marine
United States Marine Corps
12.2017 - 11.2018Read More
North Tonawanda Senior High
High School
Read More