Vincenzo Vassallo
Sunrise,FL
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely and supporting team members to deliver positive guest experience. Experience as Front Desk Agent in busy and difficult settings. Highly skilled in managing reservations, problem-solving front desk and other department issues, telephone calls, and customer inquiries. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Offering strong skills in case file management, scheduling, and assistance with courtroom proceedings. Organized to handle a high-intensity workload. Highly efficient and well-established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Grand Beach Hotel Miami Beach
2023.08 - Current
- Demonstrated adaptability during unexpected challenges such as system outages or emergencies while maintaining composure under pressure.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Responded swiftly to room requests and other inquiries made via the establishment website, email, or phone.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Acquired in-depth knowledge of the overnight shift, procedure and paper-work, to be of use in case any unforeseen event happened
Permit Runner
The Green Expertise Corp.
2023.01 - 2023.07
- Enhanced company reputation by ensuring all projects adhered to relevant codes, laws, and regulations.
- Created documents with applicant information and verified data against zoning database information.
- Responded to in-person and telephone requests for information from the general public, and other involved parties.
- Stayed up-to-date on Florida laws and licensing requirements to complete accurate and efficient reviews.
- Minimized risk exposure for clients by proactively identifying potential permitting issues early in the project lifecycle.
Assistant
The Green Expertise Corp.
2021.03 - 2022.12
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Translated and recorded information between parties in every meeting.
- Helped to create & update folios, for all projects the company was involved with.
- Scheduled meetings, and helped with unloading, updating, and maintaining our storage facility.
- Updated database of contacts and resources for company-wide distribution.
- Assisted manager in all aspects of business operations.
Crew Member
Mc Donalds
2018.03 - 2020.05
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Found solutions for any situation, that helped my co-workers and the customers
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
Bachelor of Arts - Computer Science
Florida International University
Miami, FL07.2025
Associate of Arts - Computer Science
Miami Dade College
Miami, FL07.2023
High School Diploma -
Design And Architecture Senior High
Miami, FL06.2020
Skills
- Proficient with Opera
- Proficient with Excel, Word, and PowerPoint
- Adaptability and problem-solving skills.
- Night Auditing procedures
- Hotel layout and common technical issues knowledge
- Data organization and budgeting skills
- Cash handling experience
- Hospitality service expertise
- State building permit procedures, laws, and solutions.
Certification
- Adobe Photoshop Certified 2020
- Adobe Premiere Certified 2020
- Adobe Animator Certified 2020
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
Grand Beach Hotel Miami Beach
2023.08 - Current
Permit Runner
The Green Expertise Corp.
2023.01 - 2023.07
Assistant
The Green Expertise Corp.
2021.03 - 2022.12
Crew Member
Mc Donalds
2018.03 - 2020.05
Bachelor of Arts - Computer Science
Florida International University
Associate of Arts - Computer Science
Miami Dade College
High School Diploma -
Design And Architecture Senior High
- Adobe Photoshop Certified 2020
- Adobe Premiere Certified 2020
- Adobe Animator Certified 2020
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