Summary
Overview
Work History
Education
Skills
Volunteer Experience
Membershipsandaffiliations
Certification
Timeline
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Vinecia McCray

Raleigh,NC

Summary

Professional leader with proven track record in managing shifts, ensuring operational efficiency, and driving team success. Adept at fostering collaboration, adapting to changing needs, and delivering consistent results. Demonstrated ability to manage shift schedules and resolve conflicts, ensuring smooth daily operations. Known for strong problem-solving skills and effective team communication to achieve organizational goals.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

Walgreens
07.2024 - Current
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.

Pharmacy Technician

Walgreen's Pharmacy
06.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Server Assistant

Outback Steakhouse
02.2024 - 06.2024
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.

Customer Service Associate

Walgreens
03.2021 - 12.2023


  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Developed strong relationships with customers through attentive listening and empathetic understanding of their needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Education

Bachelor of Science - Informa0on systems Supply Chain Management, Minor in Informa0on Technology

University of North Carolina At Greensboro
Greensboro, NC
05-2026

High School Diploma -

J.H Rose High School
Greenville, NC
06-2021

Skills

  • Microsoft Office
  • Word
  • PowerPoint
  • Excel
  • Scheduling expertise
  • Policy enforcement
  • Communication
  • Teamwork
  • Energetic and enthusiastic
  • Handling customer complaints
  • Interpersonal skills
  • Problem-solving

Volunteer Experience

  • Backpack Beginnings, Volunteer, 09/22, Present, Arranged over 500 backpacks for kids in need, Execute and organize deliveries to schools
  • Spartans 1st Mentorship, UNCG, Volunteer, 08/23, Present, Connecting with students and helping them on their journey to get adjusted to school, Meeting with first-year students so they will have someone to share similar experiences with, Providing students with campus resources they may need and can take advantage of
  • Reading Connections, Volunteer, 09/23, Present, Transforming our community by improving adult literacy and promoting educational equity, empowering people to achieve their personal goals for school, for work, and for life, Helping children in a classroom setting with homework studying and building genuine connections with families
  • Hope Academy, GSO, Volunteer, 08/23, Present, Lunch buddy - meeting with 1-2 kids every week to give them someone to confide in, Making a difference in a child's life, giving them something to look forward to, Helping keep the community clean
  • American Red Cross Association (Greenville, NC), Volunteer, 05/20, 07/22, Assisted guests with check-in and services in an exceptional manner, Provided service-oriented welcome and acknowledgment to all donors

Membershipsandaffiliations

  • Women's Club Soccer, UNCG, Secretary , 08/23, Present, Working collaboratively with teammates to improve skills, Providing an experience to have fun and be yourself through soccer, Creating a competitive mindset to be strategic in plays but also have a will to win atmosphere
  • Bronze Leadership Challenge, Participant, 08/23, Present, Assisting students like myself in the development of their leadership skills and prepares students to serve as changemaker in their communities, Leadership, education, training, and development through curricular and co-curricular experiences
  • Girls Reaching Out, UNCG, Member At Large, 08/22, Present, Mentoring younger girls on life skills and encouraging self-love, Actively participating in community service as a means of networking with other women and girls
  • CEO Club, UNCG, Social Media Chair, 08/23, Present, Creating a safe space for entrepreneurs and like-minded students to connect with business owners, Networking with students of all majors based on the common goal of entrepreneurship, Running all social media platforms and creating engaging content
  • ACE, UNCG, Member At Large, 08/23, Present, Providing events on campus for all students to engage in and have fun, Encouraging students to come out to events to form connections, have a good time, and network, Events like Spartan Fest, Homecoming, Fall Fest, Winter Fest, For the Love of Spartans, & Spring Fling

Certification

  • Microsoft word and excel certifications
  • NC Board of pharmacy certified technician

Timeline

Shift Lead Manager

Walgreens
07.2024 - Current

Pharmacy Technician

Walgreen's Pharmacy
06.2024 - Current

Server Assistant

Outback Steakhouse
02.2024 - 06.2024

Customer Service Associate

Walgreens
03.2021 - 12.2023

Bachelor of Science - Informa0on systems Supply Chain Management, Minor in Informa0on Technology

University of North Carolina At Greensboro

High School Diploma -

J.H Rose High School
Vinecia McCray