Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
VINICIO JARAMILLO

VINICIO JARAMILLO

Central Islip,NY

Summary

Cooking Operator offering background operating and tending equipment to produce delicious food with quality results. Talented at accurately completing daily duties with expertise in maintaining safe and sparkling clean work areas. Customer-focused professional with background in customer service sales representation. Possess comprehensive knowledge of customer relations, conflict resolution, and product promotion tactics. Exhibit strong communication and interpersonal skills to foster long-lasting relationships with customers. Previous roles have resulted in increased customer satisfaction ratings and improved brand reputation through consistent high-quality service delivery.

Overview

2
2
years of professional experience

Work History

Customer Service Sales Representative

SANCHEZ OPTICAL INDUSTRY
CUENCA, ECUADOR
06.2022 - 07.2023
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Provided accurate information about products and services.
  • Resolved customer service issues in a timely manner.
  • Processed orders, forms, applications, and requests.
  • Maintained records of customer interactions and transactions.
  • Built sustainable relationships with customers through open communication.
  • Followed up on customer inquiries not immediately resolved.
  • Identified potential opportunities to upsell products or services.
  • Performed follow-up calls to confirm customer satisfaction with product or service received.
  • Suggested additional products or services that may benefit the customer's needs.
  • Collaborated with other departments to ensure efficient resolution of customer problems.
  • Developed strategies for improving the customer experience.
  • Educated customers on product features and benefits.

Cooker Operator

KFC
Queens, NY
05.2021 - 03.2022
  • Checked temperatures of cooked product and adjusted controls as needed.
  • Operated cooker and related equipment to cook food products according to recipes.
  • Set up, operated, and maintained cooking machinery such as steam kettles, fryers, ovens, pressure cookers.
  • Read production orders to determine type of product and quantity to be prepared.
  • Mixed ingredients according to formulas using tools such as blenders or mixers.
  • Cleaned work area and ensured that all safety protocols were followed at all times.
  • Assisted in loading and unloading raw material into cooker machine hoppers safely.
  • Organized, sanitized and maintained equipment and utensils.

Education

High School Diploma -

SANTO DOMINGO DE GUZMAN
ECUADOR
07-2011

Bachelor of Arts - Advanced Technician in Sound and Acoustics

PARADOX
ECUADOR

Skills

  • Team Collaboration
  • Ingredients Preparation
  • Strong Work Ethic
  • Food Preparation
  • Stocking and Inventorying
  • Organization and Planning
  • Appointment Scheduling
  • Incoming Call Management
  • Customer Needs Assessment
  • Organizational Skills
  • Relationship Building
  • Customer Engagement
  • Excellent Communication
  • Conflict Resolution
  • Customer Satisfaction
  • Adaptability
  • Problem-solving aptitude
  • Active Listening
  • Professionalism
  • Multitasking

Languages

Spanish
Native/ Bilingual
English
Elementary

Timeline

Customer Service Sales Representative

SANCHEZ OPTICAL INDUSTRY
06.2022 - 07.2023

Cooker Operator

KFC
05.2021 - 03.2022

High School Diploma -

SANTO DOMINGO DE GUZMAN

Bachelor of Arts - Advanced Technician in Sound and Acoustics

PARADOX

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VINICIO JARAMILLO