Vinoda Singh
Hamden,CT
Summary
Dynamic Restaurant Manager with a proven track record at La Isla Spanish Restaurant, excelling in team management and customer engagement. Enhanced guest satisfaction through innovative menu development and effective conflict resolution, leading to a significant increase in repeat business. Passionate about fostering a positive work environment and optimizing operations for success.
Overview
21
21
years of professional experience
Work History
Restaurant Manager
La Isla Spanish Restaurant
Hamden, CT
05.2022 - 07.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
- Fostered positive work environment, leading to decrease in staff turnover.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Increased sales during off-peak hours by creating and promoting special offers.
- Developed loyalty program to encourage repeat business, enhancing customer retention.
Morning Cook
Friendlys
Willimantic, CT
10.2017 - 2019
- Maintained a clean and organized workspace, adhering to strict health and safety guidelines.
- Maintained strong working knowledge of all types of kitchen equipment and operated according to manufacturer instructions.
- Adapted quickly to changes in menu offerings or workflow as needed, maintaining consistent performance under pressure.
- Ensured all morning meals met dietary restrictions of guests by working closely with servers and modifying recipes accordingly.
- Demonstrated a strong work ethic and dedication to the craft of cooking, resulting in consistent professional growth and opportunities for advancement within the restaurant industry.
- Developed new breakfast menu items, incorporating seasonal ingredients for fresh and innovative dishes.
- Developed strong relationships with vendors to secure high-quality ingredients at competitive prices.
- Contributed ideas for promotional events such as brunch specials or holiday menus, driving increased business during slow periods.
- Trained new staff members on kitchen procedures, leading to an increase in overall team productivity.
- Implemented cost-saving measures by reducing food waste through proper storage techniques and portion control.
- Consistently received positive feedback from guests due to exceptional culinary skills and attention to detail.
- Cooked variety of food offerings, which included egg dishes, pancakes, hot cereals and fresh meat.
- Managed breakfast catering orders, ensuring accurate fulfillment and timely delivery for client satisfaction.
- Collaborated with team members to ensure smooth service during peak hours, resulting in reduced wait times for customers.
- Utilized strong multitasking abilities to manage multiple cooking stations simultaneously while maintaining high standards of quality control.
- Streamlined kitchen operations for increased efficiency and improved food quality with careful inventory management.
Manager
McDonald’s
Willimantic
08.2017 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Chef Manager
Abbott Terrace Nursing Home
Waterbury, CT
07.2004 - 08.2006
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Implemented strict adherence to food safety regulations, ensuring the consistent delivery of safe and delicious meals.
- Pitched in to work line during busy periods or in place of sick employees.
- Continuously updated knowledge of industry trends and incorporated innovative concepts into menu offerings, keeping clients engaged over time.
- Managed staffing schedules, minimizing labor costs while maintaining optimal kitchen performance during peak hours.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Conducted regular equipment maintenance checks to ensure efficient functionality and reduce downtime due to malfunctions.
- Improved operational processes by implementing new technologies such as digital ordering systems or advanced cooking appliances.
- Introduced creative specials that catered to customer preferences, contributing to an increase in repeat business.
- Mentored junior chefs and provided guidance in culinary techniques, fostering a supportive team environment.
- Consistently met budgetary goals by carefully monitoring expenses and adjusting menu pricing as needed.
- Recruited and hired employees to build effective culinary team for $Amount annual revenue-producing restaurant.
- Expanded business reach through positive word-of-mouth referrals and outstanding service quality, resulting in a growing client base.
- Effectively managed food allergen and cross-contamination concerns, ensuring the safety of patrons with dietary restrictions.
- Produced and plated variety of exotic fruit-based desserts and after-dinner cheese plates.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen and dining area, improving overall service quality.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Disciplined and dedicated to meeting high-quality standards.
Education
Culinary Arts - Cooking
Kaynor Tech High School
Waterbury, CT06.2003
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Food service background
- Staff scheduling
- Customer loyalty
- Adaptable
- Business operations expertise
- Menu development
- Employee retention
- Schedule coordination
- Supervisory skills
- Performance improvement
- Recruitment
- Conflict resolution techniques
- Reservation handling
- Kitchen equipment operation and maintenance
- Pre-shift walk-through
- Promotions planning
- Order delivery practices
- Regulatory compliance
- Supply chain management
- Catering coordination
- Trained in performance and wage reviews
Timeline
Restaurant Manager
La Isla Spanish Restaurant
05.2022 - 07.2025
Morning Cook
Friendlys
10.2017 - 2019
Manager
McDonald’s
08.2017 - 09.2019
Chef Manager
Abbott Terrace Nursing Home
07.2004 - 08.2006
Culinary Arts - Cooking
Kaynor Tech High School