Vinyana Mcelroy
Thonotosassa,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
One touch direct
Tampa, FL
02.2022 - Current
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Participated in training sessions to enhance skills and knowledge.
- Navigated multiple software applications while assisting customers.
- Resolved customer complaints, ensuring a positive experience.
- Actively contributed to the improvement of department processes.
- Supported sales team members to drive growth and development.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Led on- and off-site customer support teams across multiple time zones.
Education
High School Diploma -
King High School
Tampa, FL05-2023
Skills
- Complaint resolution
- Product Knowledge
- Inbound and Outbound Calling
- Information Security
- Account updating
- Scheduling
Timeline
Customer Service Representative
One touch direct
02.2022 - Current
High School Diploma -
King High School