Viola Lilly
Fayetteville,,NC
Summary
Experienced bartender with strong cocktail mixing, POS processing, and liquor inventory skills. Trusted for customer service, cash handling, and alcohol compliance in fast-paced hotel settings.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Bartender
Holiday Inn / Legacy 39 Bar
Fayetteville, North Carolina
12.2023 - Current
- Prepared cocktails and beverages for hotel guests at Legacy 39 Bar.
- Mixed classic and specialty drinks using standard bar recipes.
- Monitored guest comfort and resolved service concerns, ensuring a positive experience.
- Coordinated with kitchen and server staff during busy service periods.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Curated selection of wine, beer, and cocktails for patrons, elevating their bar experience.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Applied extensive knowledge of bar and menu options to prepare drinks and recommend food pairings.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Follow alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Instructional Assistant
Cumberland County Schools
Fayetteville,, NC
08.1996 - Current
- Provided direct support to enhance classroom instruction for students and teachers in Cumberland County Schools.
- Collaborated with teachers to develop lesson plans and instructional materials.
- Developed and organized lesson materials and daily learning activities to enhance instructional focus and student engagement.
- Collaborated with teachers to implement effective strategies for student behavior and classroom management.
- Facilitated small group instruction for targeted skill development.
- Conducted small-group sessions to reinforce reading, math, and writing skills.
- Led discussion sections, tutorials and laboratory sections under teacher direction.
- Assessed student knowledge through thorough grading of exams, assignments and essays and recording grades.
- Communicated with parents to provide updates on student progress and address concerns, fostering a supportive learning environment.
Education
Bachelor of Science - Criminal Justice
Fayetteville State University
Fayetteville, NC05-2007
Skills
- Cocktail preparation
- Drink presentation
- Alcohol compliance
- Liquor inventory
- POS processing
- Cash management
- Customer service
Certification
- Alcohol Beverage Control Law Enforcement Training April 10,2024
- Raleigh Bartending School July 17, 2020
Timeline
Bartender
Holiday Inn / Legacy 39 Bar
12.2023 - Current
Instructional Assistant
Cumberland County Schools
08.1996 - Current
Bachelor of Science - Criminal Justice
Fayetteville State University