Viola Moreau
Arundel,ME
Summary
Dynamic retail supervisor with a proven track record at Spirit Halloween Store, excelling in team management and customer service. Skilled in training and mentoring staff, I effectively optimized operations and resolved customer issues, enhancing satisfaction and efficiency. Committed to achieving goals through strong leadership and strategic inventory control.
Responsible Toll Collector offering an exceptional record for attendance and customer service excellence. Driven and service-minded with a dedication to providing quick and efficient toll collection processing.
Overview
5
5
years of professional experience
Work History
Supervisor
Spirit Halloween Store
Biddeford, ME
07.2024 - Current
- Supervised team members during peak retail seasons, ensuring efficient operations and excellent customer service.
- Supervised team members to ensure efficient store operations during peak seasons.
- Trained new hires on product knowledge and customer service best practices.
- Monitored daily sales reports and adjusted staffing schedules accordingly for peak hours.
- Resolved customer inquiries and complaints promptly to uphold company standards of service.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Toll Collector
Maine Turnpike Authority
03.2022 - Current
- Collected tolls efficiently using electronic systems and cash handling procedures.
- Monitored traffic flow to ensure safe and efficient vehicle passage.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of toll collection booths.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
Education
High School Diploma -
Narraguagus High School
Harrington, MEAssociate - Medical Assistant
Seacoast Career Schools
Sanford, MESkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Inventory control
Timeline
Supervisor
Spirit Halloween Store
07.2024 - Current
Toll Collector
Maine Turnpike Authority
03.2022 - Current
High School Diploma -
Narraguagus High School
Associate - Medical Assistant
Seacoast Career Schools