Viola Norman
Roper,NC
Summary
Hands-on, task focused professional with cross-functional experience in healthcare industry and management. Strong communication and organizational skills. Pays close attention to detail for accurate and compliant documentation. Follows policies, guidelines, and procedures to assure consistent quality.
Overview
27
27
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Washington County Sheriff Office
Plymouth, NC
09.2016 - Current
- Displayed strong leadership skill and managed household budget.
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
- Maintained a fair and consistent set of standards.
- Utilized exceptional listening and delegation skills.
- Foresaw and planned for possible contingencies.
911 Dispatcher
Tyrrell County Sheriff Office
Columbia, NC
12.2015 - 09.2016
- Assisted in managing household budget effectively. Supported coordination of family activities and responsibilities.
- Exhibited strong reliability and deadline orientation while efficiently prioritizing tasks and managing time.
- Implemented and maintained equitable and consistent operational standards.
- Demonstrated exceptional listening and delegation skills to foster team collaboration.
- Identified and developed strategies for potential contingencies.
Habilitation Technician
Pinnacle Healthcare
Greenville, NC
04.2015 - 12.2015
- Assisted in managing household budget effectively. Supported coordination of family activities and responsibilities.
- Demonstrated exceptional reliability and commitment to deadlines while effectively prioritizing tasks and managing time.
- Established and upheld equitable operational standards to ensure consistency across processes.
- Cultivated team collaboration through exceptional listening and delegation skills.
- Formulated and implemented strategies to address potential contingencies.
Correctional Officer
Washington County Sheriff Office
Plymouth, NC
04.2006 - 12.2014
- Assisted in managing household budget effectively. Supported coordination of family activities and responsibilities.
- Exhibited unwavering reliability and dedication to meeting deadlines while efficiently prioritizing tasks and managing time.
- Implemented and maintained equitable operational standards to enhance process consistency.
- Fostered team collaboration by leveraging exceptional listening and delegation skills.
- Developed and executed contingency strategies to mitigate risks.
Homemaker
Full Time Parent
Plymouth, NC
07.2005 - 03.2006
- Assisted in managing household budget effectively. Supported coordination of family activities and responsibilities.
- Demonstrated exceptional reliability and commitment to meeting deadlines through effective task prioritization and time management.
- Established and upheld equitable operational standards to ensure process consistency.
- Cultivated team collaboration through effective listening and strategic delegation.
- Formulated and implemented contingency strategies to effectively mitigate risks.
Shift Manager / Customer Service
McDonald’s
Plymouth, NC
10.1999 - 06.2005
- Contributed to effective household budget management through diligent tracking and organization. Assisted in planning and coordinating family activities and responsibilities to ensure smooth daily operations.
- Exhibited strong reliability and dedication to deadline adherence through strategic task prioritization and efficient time management.
- Implemented and maintained equitable operational standards to enhance process consistency.
- Fostered team collaboration by implementing active listening techniques and strategic delegation.
- Developed and executed contingency strategies to proactively mitigate risks.
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
01-2020
Skills
- Accounting
- Payroll
- Banking Systems
- Healthcare Law
- HIPAA Compliance
- Charting
- Filing
- Processing Co-Payments
- Insurance Billing Procedures
- CMS1450
- UB04
- CMS1500
- Healthcare Claim Cycle
- Insurance Verification
- Interpersonal Professional Communications
- Business Office Operations
- Medical Office Procedures
- Medical Practice Management Systems
- Practice Structure
- Leadership & Management
- Medical Terminology
- Anatomy & Physiology
- Appointment Scheduling
- Human Resource Management
Certification
- Advanced EMD Certification
- Basic Life Support Training
- Telecommunication Certification Course
Awards
High Academic Honors Recognition / Awards: Honor Roll.
Timeline
911 Dispatcher
Washington County Sheriff Office
09.2016 - Current
911 Dispatcher
Tyrrell County Sheriff Office
12.2015 - 09.2016
Habilitation Technician
Pinnacle Healthcare
04.2015 - 12.2015
Correctional Officer
Washington County Sheriff Office
04.2006 - 12.2014
Homemaker
Full Time Parent
07.2005 - 03.2006
Shift Manager / Customer Service
McDonald’s
10.1999 - 06.2005
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy