Violet Hoffman

Organized and coordinated meetings with family members to enhance communication.

Answered and redirected phone calls to the correct extensions

Directed family members to correct rooms

Exercised de-escalation strategies with upset family members

● Managed a team of 13 employees

● Scheduled window cleaning jobs for crews, designating the time and date of each job

● Approved and kept track of time off requests and schedule changes

● Worked with high end clients, providing reminder calls and quality follow ups to ensure maximum customer satisfaction

• Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
• Displayed absolute discretion at handling confidential information.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Kept detailed track of household and maintenance inventory and schedules.
• Reduced administrative workload for the owner through proficient handling of the routine tasks, allowing them to focus on higher-level responsibilities.
• Upheld strict timetables by maintaining accurate, balanced calendars.