Violet Moore
Jacksonville,FL
Summary
Detail-oriented returns specialist skilled in managing customer returns and ensuring compliance with procedures. Inspected merchandise, verified item details, and processed refunds or exchanges. Collaborated with team members to resolve return issues and documented interactions to enhance operational efficiency. Analyzed customer feedback and researched product defects to identify solutions, boosting customer satisfaction.
Overview
2
2
years of post-secondary education
1
1
year of professional experience
Work History
Returns Processor
Remedy Staffing
Jacksonville, FL
09.2025 - 06.2026
- Inspected packages for damage and ensured accuracy of return labels to facilitate smooth processing.
- Received, logged, and tracked all returned items according to established procedures.
- Separated salvageable goods from unsellable goods.
- Analyzed customer return requests and processed refunds or exchanges to enhance customer satisfaction.
- Communicated return issues with supervisors and team members.
- Researched product defects using online resources and customer feedback to identify potential solutions.
Education
Associate of Science - Dental Hygiene
Florida State College
Jacksonville, FL 08.2024 - 09.2026
Skills
- Data entry
- Attention to detail
- Customer service
- Multitasking capacity
Affiliations
- I enjoy volunteering; passing out food and helping with the Gate River Run
- I am a working student, I balance my personal life and my work life
Timeline
Returns Processor
Remedy Staffing
09.2025 - 06.2026
Associate of Science - Dental Hygiene
Florida State College
08.2024 - 09.2026