Violet Wright
Customer Service Repersentive
Round O,SC
Summary
I have worked in customer service for over 10 years and enjoyed every minute of it. I work hard at what I do. I switched from working in the store to working to at home but still put my all into every bit of what I do
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Iqor
North Charleston, SC
09.2018 - 12.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Made appointments for appliance repairs
- Collected money on outdated payments
Customer Service Cashier
Walmart
Walterboro, SC
04.2009 - 09.2018
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Performed cash, card and check transactions to complete customer purchases.
Skills
Money handling abilities
Technical Support
Creative problem solving
Complaint resolution
Professional telephone demeanor
Timeline
Customer Service Representative
Iqor
09.2018 - 12.2022
Customer Service Cashier
Walmart
04.2009 - 09.2018