Violeta Navarrete
Las Vegas,NV
Summary
Driven to excel, Leveraged customer service and effective multitasking at Pub 365 to enhance guest satisfaction and streamline operations, achieving significant improvements in table turnover rates. As a Catechist Teacher, Fostered student engagement and spiritual growth, demonstrating patience and empathy. The role at Hollister Co. further honed brand building skills, contributing to sales performance uplifts. Dedicated candidate eager to guide on spiritual matters and promote spiritual growth. Skilled in teaching, mentoring and counseling. Adept at building relationships and qualified to lead and organize small groups and congregations. Open-minded and committed to serving with utmost patience.
Overview
7
7
years of professional experience
Work History
Hostess
Pub 365
255 E Flamingo Rd, Las Vegas, NV 89169
02.2023 - Current
- Answerers customer questions about hours, seating, and menu information.
- Demonstrate strong multitasking skills, balancing responsibilities, greeting guests, and updating menus simultaneously.
- Greets customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Monitored seating area regularly to keep spotless.
- Works with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assists servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduces wait times for guests by effectively coordinating with other team members during peak hours.
- Maximizes table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Used cash registers and credit card machines to cash out customers.
- Facilitates seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
- Takes To to-go orders , answered customer questions, and informed of accurate wait times.
- Resolves guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Catechist Teacher
Holy Family Catholic Church
4490 S Mountain Vista St, Las Vegas, NV 89121
09.2017 - Current
- Assists in creating a safe and nurturing classroom environment that promoted emotional well-being for all students.
- Supports students in developing social skills through structured activities and positive reinforcement techniques.
- Provides one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Fosters a supportive community within the classroom by emphasizing respect, empathy, and open-mindedness among students during discussions about faith topics.
- Evaluates student progress and provided constructive feedback, enabling continuous improvement in knowledge retention and application.
- Maintains ongoing communication with parents, updating them on student progress and addressing any concerns or issues that arose during the school year.
- Mentors students in their spiritual growth, guiding them through discussions on faith topics and religious teachings.
- Led faith-based life to provide example for students between ages 7 and 16.
Brand Representative
Hollister Co.
1300 W Sunset Rd Ste 2229, Henderson, NV 89014
07.2019 - 12.2019
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
Education
Associate of Science -
Colloege of Southern Nevada
700 College Dr, Henderson, NV 89002High School Diploma -
Del Sol Academy Of The Performing Arts
Las Vegas, NV05.2018
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Parent-teacher collaboration
- Student Engagement
- Instructional Strategies
- Effective communicator
- Brand building
Timeline
Hostess
Pub 365
02.2023 - Current
Brand Representative
Hollister Co.
07.2019 - 12.2019
Catechist Teacher
Holy Family Catholic Church
09.2017 - Current
Associate of Science -
Colloege of Southern Nevada
High School Diploma -
Del Sol Academy Of The Performing Arts