Violeta Palacio
Ft. Lauderdale ,FL
Summary
Dynamic and dependable professional with experience at the Broward Sheriff Office, excelling in high-pressure environments. Demonstrated exceptional active listening and problem-solving skills while coordinating emergency responses. Proven ability to enhance team collaboration and improve operational efficiency, ensuring public safety through effective communication and meticulous attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
911 Communications
Broward Sheriff Office
Fort Lauderdale, FL
11.2022 - 10.2024
- Collected critical data from callers discreetly to facilitate effective resolution.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Maintained up-to-date knowledge of industry best practices by attending conferences, workshops, and training sessions regularly.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Police Dispatcher
Miccosukee Police
Ochopee, FL
04.2015 - 10.2022
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced response times by efficiently prioritizing and dispatching emergency calls.
- Promoted a positive work environment by fostering collaboration among team members and encouraging open communication channels within the department.
- Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
- Provided critical support during natural disasters, coordinating resources and relaying vital information between agencies for efficient response efforts.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Security Officer
Feick Security Corporation
Miami, FL
12.2014 - 05.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Security Dispatcher
Miami Dade College - Wolfson Campus
Miami, FL
10.2013 - 04.2015
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
- Studied building floor plans to give directions and provide accurate information.
Education
Diploma -
Miramar Senior High School
Miramar, FL06.2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Certification
911 telecommunications certification
Timeline
911 Communications
Broward Sheriff Office
11.2022 - 10.2024
Police Dispatcher
Miccosukee Police
04.2015 - 10.2022
Security Officer
Feick Security Corporation
12.2014 - 05.2016
Security Dispatcher
Miami Dade College - Wolfson Campus
10.2013 - 04.2015
Diploma -
Miramar Senior High School