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Dynamic and dependable professional with experience at the Broward Sheriff Office, excelling in high-pressure environments. Demonstrated exceptional active listening and problem-solving skills while coordinating emergency responses. Proven ability to enhance team collaboration and improve operational efficiency, ensuring public safety through effective communication and meticulous attention to detail.


  Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
  Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.


At the City Of Jacksonville Office Of General Counsel, I led as a 911 Communications Supervisor, enhancing service delivery through teamwork and excellence. My leadership saw the implementation of a computer-aided dispatch system, boosting dispatch accuracy. Skilled in emergency management and critical decision-making, I fostered vital interdepartmental collaborations, significantly improving emergency response times.
Empathetic and decisive professional with aptitude for high-pressure situations and commitment to public safety. Possesses strong understanding of emergency response protocols and demonstrates proficiency in communication and problem-solving. Dedicated to ensuring efficient and effective coordination, contributing to safety and well-being of community.

A reliable leader with extensive experience in emergency management and team collaboration, notably at the Dauphin County Department of Public Safety. Excelled in enhancing response times and interdepartmental communication, showcasing critical decision-making and interpersonal skills.

Driven Dispatcher/Telecommunicator with a strong background in 911 communications management, overseeing critical emergency response operations. Successfully improved call handling procedures and implemented training programs for new dispatchers, demonstrating leadership in high-stress environments and excellent problem-solving skills.

Experienced with emergency dispatch systems, ensuring rapid and accurate response to critical situations. Utilizes strong leadership to manage team of dispatchers, maintaining high levels of performance and morale. Track record of implementing process improvements and fostering a collaborative work environment.

Professional in emergency communications with a strong focus on team collaboration and achieving results. Adept at managing high-pressure situations and ensuring seamless communication flow. Known for flexibility in adapting to changing needs and providing reliable support. Skilled in crisis management, leadership, and efficient problem-solving.

Successful at keeping callers calm and gathering the required information to support police and other first responder actions. Reads maps, understands tracking information, and provides timely updates to field personnel.

Committed professional with a solid history of accomplishment in helping people handle emotionally charged, life-threatening, and dangerous situations. Knowledgeable about dispatch procedures and policies.

Dedicated 911 Dispatcher offering 34 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Police, Fire and Ambulance call-taking and dispatching, with
Certifications in EMD, EPD, EFD, various APCO Certifications, and various National Academy Certifications.

Carina Miranda

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911 Communications

Patient Safety Attendant

BEHAVIORAL HEALTH TECHNICIAN

PHLEBOTOMIST

NEWBORN PHOTOGRAPHER

Education

AS - Diagnostic Medical Sonography

California CPT I -

Diploma -