Violeta Rodriguez
South Saint Paul,MN
Summary
Accomplished Server Manager at Mystic Lake Casino Hotel, adept in dining room management and performance tuning. Expertly boosted team output and customer satisfaction, fostering strong relationships and enhancing service quality. Skilled in crew coordination and risk management, consistently met sales targets through strategic leadership and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server Manager
Mystic Lake Casino Hotel
Shakopee, MN
04.2020 - 05.2024
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Led team of servers to consistently meet customer service and sales targets.
- Welcomed and greeted guests before presenting special menu items to clients.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed scheduling for Number servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Bartender Shift Manager
Crave American Kitchen & Sushi Bar
Minneapolis, MN
12.2018 - 03.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Server Shift Leader
On The Border
Oklahoma City, OK
07.2012 - 08.2018
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Education
Yes -
Le Cordon Bleu College of Culinary Art - Portland
Minnesota City, MN09.2001
Skills
- Performance Tuning
- Patch management
- Crew Coordination
- Risk Management
- Incident Management
- Dining room management
Certification
Servesafe
Languages
Spanish
Native or Bilingual
Timeline
Server Manager
Mystic Lake Casino Hotel
04.2020 - 05.2024
Bartender Shift Manager
Crave American Kitchen & Sushi Bar
12.2018 - 03.2021
Server Shift Leader
On The Border
07.2012 - 08.2018
Yes -
Le Cordon Bleu College of Culinary Art - Portland