Summary
Overview
Work History
Education
Skills
Timeline
Generic

Violeta Vataj

Warren,MI

Summary

Dynamic and customer-focused professional with extensive experience at Puff Cannabis Company and Forever 21. Proven ability in cash handling and team leadership, consistently enhancing customer satisfaction. Adept at problem-solving and visual merchandising, driving sales and fostering a welcoming environment. Committed to delivering exceptional service and achieving store goals.

Overview

10
10
years of professional experience

Work History

Front desk receptionist

Puff Cannabis Company
Monroe/Madison Heights, Michigan
08.2021 - 05.2025
  • Greet and welcome customers.
  • Direct customers to the curbside or sales floor.
  • Answer phone calls, and transfer them to whichever department they need.
  • Transfer duplicated accounts to one.
  • Make customers an account, first name, last name, address, phone number, and email.
  • Keep the lobby and restroom clean throughout the shift.
  • Sign people in who come in and out of the building, who are not customers.

Retail sales associate/Lead of stock manager

Forever 21
Troy, MI
09.2015 - 03.2020
  • Customer service.
  • Greet customers as they enter.
  • Assist customers in finding products.
  • Handle customer complaints, or direct them to a manager if needed.
  • Upsell
  • Operate the cash register.
  • Process returns, refunds, or exchanges.
  • Promote the store credit card: five cards each shift.
  • Maintain the fitting room with go-backs, and help customers with different sizes if needed.
  • Perform opening and closing duties (cleaning, counting registers, putting away morning/closing shipment).
  • Manager duties.
  • Opening and closing the store, cleaning, putting away clothes from the night before, and morning and night paperwork.
  • Cash handling, depositing, and storing paperwork.
  • Making lunch and break sheet for employees.
  • Organize the shipment that comes in, and make sure it is put out on the floor.
  • Handling customer complaints, registering issues, processing shipment orders, and running the sales floor.

Education

High School Diploma -

Warren Mott High School
Warren, MI
06-2013

Skills

  • Customer service and support
  • Front desk operations
  • Problem solving
  • Cash handling
  • Visual merchandising
  • Team leadership
  • Retail management

Timeline

Front desk receptionist

Puff Cannabis Company
08.2021 - 05.2025

Retail sales associate/Lead of stock manager

Forever 21
09.2015 - 03.2020

High School Diploma -

Warren Mott High School

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