Virgil Stevens
Clearwater,FL
Summary
Dynamic System Administrator with proven expertise at Austin Colby Co. in enhancing system performance and user satisfaction. Skilled in Active Directory management and troubleshooting, I excel in problem-solving and user support. My proactive approach ensures seamless operations and strong team collaboration, driving productivity and success in technical environments. Highly skilled in managing network and computer systems, with a proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities, and the ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.
Overview
33
33
years of professional experience
Work History
System Administrator
Austin Colby Co.
Clearwater, FL
01.2023 - Current
- Manage user accounts, permissions, and access rights in Active Directory; monitor and maintain system performance, security, and availability.
- Troubleshoot and resolve system issues; create and maintain system documentation; deploy and manage applications, and software updates.
- Skilled in Active Directory management, troubleshooting, and resolving system issues to enhance user productivity and satisfaction.
- Experience with Cisco Meraki-managed network infrastructure.
- Installation, configuration, and support of Microsoft 365.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Configured and maintained system hardware, software and network components.
- Troubleshot application errors and provided technical support to end-users.
Youth Soccer Coach
Strictly Soccer F.C.
St. Petersburg, FL
01.2008 - Current
- Coordinated scheduling of field and facility use with the activity’s administrator
- Helped develop each participant's physical and psychological fitness
- I organized a season timetable and scouted other teams for tactical aims.
- Boosted the performance of individual athletes by devising strategic personal training programs.
- Coordinated with parents, boosters, and other resources to meet the team's needs involving equipment and travel arrangements.
- Coordinated special events such as pre-season tryouts, training camps, and special workshops to support team goals.
- Developed and implemented weekly practice plans to improve players' technical, tactical, physical and mental abilities.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
- Motivated teams to reach their full potential by emphasizing sportsmanship, respect and fair play.
Technical Support Engineer II
Heritage Insurance
Tampa, FL
01.2019 - 01.2023
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware, devices, and software to set up workstations for employees.
- Patched software and installed new versions to eliminate security problems, and protect data.
- Loaded software, granted permissions, and configured hardware for new employees as part of the onboarding process.
- I walked the user through a series of steps to determine the problem and implement a likely solution.
- Provided end-user system and equipment training.
- Oversaw installations of new technology and new personnel training.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Installed and tested operating systems, applications, updates, patches, and service packs.
Certified Copier Technician II
ZENO Office Solution
Tampa, FL
01.2016 - 01.2019
- Specialize in the servicing and repair of a core set of highly complex office products at All Children's Hospital.
- Provided equipment support for Jabil Circuit, successfully performing a full range of servicing and repair procedures, including diagnostics, installation, removal, and retrofits on a core set of highly complex office products.
- Relocated to work with clients to analyze computing and network needs, and installed appropriate solutions for major accounts such as JSA, PSCU, and Catalent.
- Traveled to business locations to troubleshoot, diagnose and resolve copier problems.
- Created detailed service reports for each job completed that included customer feedback and notes regarding the repair process.
Professional Soccer Player
Tulsa Roughnecks
Tulsa, OK
01.1992 - 01.2002
- Team captain who expressed strong leadership skills and practiced self-discipline on and off the field
- Accepted constructive criticism from coaches and teammates to improve skills
- Took part in road tours throughout the world to promote products in front of large crowds of people
- Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to the sport
- Completed hundreds of speaking engagements and professional appearances at national and corporate events
Education
Some College (No Degree) - Business Administration and Management
Oral Roberts University
Tulsa, OKSkills
- Microsoft Windows and Office
- System Performance Assessment
- Tracking and documentation
- User Access Controls & Permissions
- Development documentation
- Help Desk Support
- Printers and peripherals
- Ring Central Phone System
- Troubleshooting network issues
- JIRA ticketing system
- Mitel Phone System
- Active Directory (AD)
- Problem solving
Timeline
System Administrator
Austin Colby Co.
01.2023 - Current
Technical Support Engineer II
Heritage Insurance
01.2019 - 01.2023
Certified Copier Technician II
ZENO Office Solution
01.2016 - 01.2019
Youth Soccer Coach
Strictly Soccer F.C.
01.2008 - Current
Professional Soccer Player
Tulsa Roughnecks
01.1992 - 01.2002
Some College (No Degree) - Business Administration and Management
Oral Roberts University
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