Virginia Alexander
Cleveland,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Remy Touch Hair and Beauty Supply
01.2015 - 05.2023
- Operated cash registers, managed financial transactions, and balanced drawers
- Worked with customers to find their needs while ensuring smooth sales process
- Resolved customers’ inquiries
- Answered product and service questions and made product suggestions
- Processed orders and prepared correspondences to ensure customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally
- Offered advice and assistance to customers, paying attention to special needs or wants
Customer Service Representative
Danny’s Hair & Beauty
01.2013 - 01.2015
- Operated cash registers, managed financial transactions, and balanced drawers
- Worked with customers to find their needs while ensuring smooth sales process
- Resolved customers’ inquiries
- Answered product and service questions and made product suggestions
- Processed orders and prepared correspondences to ensure customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled customer inquiries and suggestions courteously and professionally
Education
Diploma - Broadcast Journalism
Ohio Media School
Valleyview, OH12.2014
GPA 3.87 -
Virtual Schoolhouse
Cleveland, OH06.2009
Skills
- Consultative Sales
- Data Entry
- Complaint Resolution
- Product Knowledge
- Critical Thinking
- Customer Service
- Payment Processing
- Product Sales
References
References are available on request.
Timeline
Customer Service Representative
Remy Touch Hair and Beauty Supply
01.2015 - 05.2023
Customer Service Representative
Danny’s Hair & Beauty
01.2013 - 01.2015
Diploma - Broadcast Journalism
Ohio Media School
GPA 3.87 -
Virtual Schoolhouse
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