Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Virginia Alexander

Cleveland,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Remy Touch Hair and Beauty Supply
01.2015 - 05.2023
  • Operated cash registers, managed financial transactions, and balanced drawers
  • Worked with customers to find their needs while ensuring smooth sales process
  • Resolved customers’ inquiries
  • Answered product and service questions and made product suggestions
  • Processed orders and prepared correspondences to ensure customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally
  • Offered advice and assistance to customers, paying attention to special needs or wants

Customer Service Representative

Danny’s Hair & Beauty
01.2013 - 01.2015
  • Operated cash registers, managed financial transactions, and balanced drawers
  • Worked with customers to find their needs while ensuring smooth sales process
  • Resolved customers’ inquiries
  • Answered product and service questions and made product suggestions
  • Processed orders and prepared correspondences to ensure customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled customer inquiries and suggestions courteously and professionally

Education

Diploma - Broadcast Journalism

Ohio Media School
Valleyview, OH
12.2014

GPA 3.87 -

Virtual Schoolhouse
Cleveland, OH
06.2009

Skills

  • Consultative Sales
  • Data Entry
  • Complaint Resolution
  • Product Knowledge
  • Critical Thinking
  • Customer Service
  • Payment Processing
  • Product Sales

References

References are available on request.

Timeline

Customer Service Representative

Remy Touch Hair and Beauty Supply
01.2015 - 05.2023

Customer Service Representative

Danny’s Hair & Beauty
01.2013 - 01.2015

Diploma - Broadcast Journalism

Ohio Media School

GPA 3.87 -

Virtual Schoolhouse

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Virginia Alexander