Virginia Blake
Executive Administrator/Accounts Receivable Specialist
Albany,GA
Summary
Organized Patient Service Representative with over 10 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
25
25
years of professional experience
18
18
years of post-secondary education
Work History
Executive Admin/Accounts Receivable Specialist
Phoebe Putney Memorial Hospital
Albany, GA
2021.Jun - Current
- Reconciled complex patient accounts with multiple insurance payers, ensuring prompt reimbursement for services provided by the hospital.
- Provided training and guidance to junior staff members, fostering a positive work environment and increasing team productivity levels.
- Improved hospital billing efficiency by streamlining accounts receivable processes and implementing new software systems.
- Supported hospital financial goals by diligently managing accounts receivable operations and consistently achieving performance targets.
- Utilized industry best practices and innovative techniques to enhance overall efficiency and effectiveness of the accounts receivable department.
Labor and Delivery Coordinator/Unit Coordinator
Phoebe Putney Memorial Hospital
Albany
09.2018 - 06.2021
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Handled incoming and outgoing shipping and receiving activities.
- Inventoried and ordered office supplies to maintain availability of products.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Undergraduate Research Specialist in Administrative Research Protocols
Albany State University
Albany
11.2016 - 09.2018
- Maintained current records of all company procedures, such as Chair and President of the Center for Undergraduate Research (CUR), Assistant Director for assigned research projects, etc
- Developed research procedures for students and staff; collaborated with faculty staff
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to students request and forwarded necessary information to superiors.
- Built and managed relationships with key stakeholders and partners to drive growth.
Client Services Tax Expert
H & R Block
Albany
02.2014 - 11.2016
- Demonstrated leadership skills in managing projects from concept to completion.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Developed tax plans and projections to help clients meet objectives.
- Collaborated with clients to answer questions and provide advice on tax matters.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
Public Relations & Enrollment Coordinator Specialist for Recruiting and Team Leaders
Job Corps of America
Albany
04.1999 - 01.2014
- Trained staff about the value of Individual Evaluation Plans (IEP) and Individual Placement and Support (IPS) plans.
- Interviewed applicants and explained scope of different available benefits.
- Reached out to applicants via calls, texts, emails and social media.
- Created and followed call scripts and flows to maximize effectiveness.
- Trained and mentored junior enrollment professionals.
- Communicated details about available classes, materials and services.
Education
Undergraduate Research Specialist in Administrative Research Protocols -
Albany State University
Albany, GA 11.2016 - 10.2018
Candidate 2025 - Counseling Psychology
Liberty University
Lynchburg, VA 05.2016 - 08.2025
Associate of Arts - Teacher Assisting Education
University of South Georgia Technical College
Americus, GA 03.2003 - 06.2005
Business management, business administration, and human resources - Education Administration
Albany Technical College
Albany, GA 05.2002 - 06.2004
Master of Cosmetology, Information Technology, and Computer Science - Master Cosmetology
Albany Technical College
Albany, GA 06.1999 - 07.2001
No Degree - Certification/The National Caregiver
MyCNAJobs
Walnut Creek, CASkills
A S 400
Oracle
ERP Systems- JD Edwards and SAP
Microsoft Excel
Invoicing, Bank deposits, Reconciling, Petty cash
Type 50 wpm
Staff education and training
Team player
Excellent time management skills
Conflict management CDC Policies
Public speaking
CDC Policies
Organization and Time Management Data analytics Customer Relations Certified Notary Public & Certified Loan Signing Agent
Data analytics
Customer Relations
Certified Notary Public & Certified Loan Signing Agent
Technical Abilities
- Expertise and efficiency with Microsoft Office Suite (Advanced), Excel, and Power Point; additionally, familiarity with cloud-based applications (Google Drive), data entry systems, and other applications; Audit patient accounts and review and reconcile the chart, inventory, and office supplies, such as printers, fax machines, scanners, and dictation equipment. 55–65 WPM is the typing pace.
- Structured and Goal-Secular: Robust quantitative and qualitative problem-solving abilities in logistical reasoning, communications management, and prioritization.
Timeline
Executive Admin/Accounts Receivable Specialist
Phoebe Putney Memorial Hospital
2021.Jun - Current
Labor and Delivery Coordinator/Unit Coordinator
Phoebe Putney Memorial Hospital
09.2018 - 06.2021
Undergraduate Research Specialist in Administrative Research Protocols -
Albany State University
11.2016 - 10.2018
Undergraduate Research Specialist in Administrative Research Protocols
Albany State University
11.2016 - 09.2018
Candidate 2025 - Counseling Psychology
Liberty University
05.2016 - 08.2025
Client Services Tax Expert
H & R Block
02.2014 - 11.2016
Associate of Arts - Teacher Assisting Education
University of South Georgia Technical College
03.2003 - 06.2005
Business management, business administration, and human resources - Education Administration
Albany Technical College
05.2002 - 06.2004
Master of Cosmetology, Information Technology, and Computer Science - Master Cosmetology
Albany Technical College
06.1999 - 07.2001
Public Relations & Enrollment Coordinator Specialist for Recruiting and Team Leaders
Job Corps of America
04.1999 - 01.2014
No Degree - Certification/The National Caregiver
MyCNAJobs