Virginia Buchanan
Ennis,TX
Summary
Dynamic food service professional with extensive experience at Buc-ee's and Steak N Shake. Proven track record in enhancing customer satisfaction and driving sales through effective team management and strategic initiatives. Skilled in inventory management and fostering a positive work environment, ensuring compliance with sanitation standards and safety protocols.
Overview
7
7
years of professional experience
Work History
Assistant Food Service Manager
Buc-ee's
03.2020 - Current
- Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Observed staff confirm safety and quality standards.
- Practiced safe work habits and encouraged staff to do same.
- Inventory
- Ordering Truck
- Making Schedules
- Deployments
- Running a department of over 125 employees.
- Initiating and rolling out new policies and standard operating practices.
- Providing great customer service.
General Manager
Steak N Shake
01.2018 - 03.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
MBA - Buisness Management
University of Phoenix
Tempe, AZ12-2024
Bachelor of Arts - Criminal Justice
Texas A&M Commerce
Commerce, Texas12-2013
Skills
- Food preparation
- Scheduling staff
- Sanitation standards
- Food presentation
- Safety in the Workplace
- Inventory
- Ordering Truck
- Customer Service
- Rolling out new company initiatives
Timeline
Assistant Food Service Manager
Buc-ee's
03.2020 - Current
General Manager
Steak N Shake
01.2018 - 03.2020
MBA - Buisness Management
University of Phoenix
Bachelor of Arts - Criminal Justice
Texas A&M Commerce
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