Virginia Durlacher
Chicago,IL
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes an enjoyable experience. Maintains thorough knowledge of menu to make recommendations.
Overview
5
5
years of professional experience
Work History
Server
INVY Nightclub
Indianapolis, IN
02.2021 - 11.2022
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
Upland Brewery
Bloomington, IN
04.2019 - 01.2021
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Hostess
Olive Garden
Bloomington, IN
05.2018 - 03.2019
- Greeted customers and provided them with menus.
- Demonstrated strong interpersonal skills when interacting with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Greeted guests warmly upon arrival, seating them promptly.
- Provided excellent customer service by addressing customer needs promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Verified reservations and wait times with customers.
Education
Bachelor of Arts - Dance
Columbia College Chicago
Chicago, IL05-2026
High School Diploma -
Bloomington High School North
Bloomington, IN05-2019
Skills
- Beverage Preparation
- Guest Engagement
- Cash Handling
- Menu Memorization
- Sales Techniques
- Positive and professional
- Exceptional customer service
- Problem-solving capabilities
- Sales strategy
Timeline
Server
INVY Nightclub
02.2021 - 11.2022
Server
Upland Brewery
04.2019 - 01.2021
Hostess
Olive Garden
05.2018 - 03.2019
Bachelor of Arts - Dance
Columbia College Chicago
High School Diploma -
Bloomington High School North
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