Virginia Francisco- Diego
Los Angeles,CA
Summary
I am a Patient Access Representative and Customer Service professional with experience helping patients and visitors in a hospital setting. I handle insurance verification, patient registration, and scheduling, making sure each person gets the care and information they need. I’m known for being friendly, dependable, and good at solving problems. I work well with medical staff and always follow privacy and HIPAA rules. My goal is to provide excellent service and make every patient’s experience positive and stress-free.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Cedar Sinai Medical Center
12.2024 - 10.2025
- Assisted patients with registration and appointment scheduling processes.
- Provided clear information regarding insurance coverage and financial responsibilities.
- Managed patient inquiries, resolving issues efficiently to enhance satisfaction.
- Collaborated with healthcare staff to streamline patient flow and operations.
Call Center Representative
Westside Family Health Center
10.2023 - 05.2024
- Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
- Resolved customer issues by utilizing company systems to track and document interactions effectively.
- Collaborated with team members to enhance service delivery and improve overall customer satisfaction ratings.
- Provided training and support to new representatives, fostering a collaborative team environment.
Customer Service Representative
VXI Global Solutions LLC
11.2021 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided prompt and efficient responses to customer inquiries via phone and email.
Education
High School Diploma -
Saito Pico Union High School
Los Angeles, CA06-2017
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Cedar Sinai Medical Center
12.2024 - 10.2025
Call Center Representative
Westside Family Health Center
10.2023 - 05.2024
Customer Service Representative
VXI Global Solutions LLC
11.2021 - 09.2023
High School Diploma -
Saito Pico Union High School