Virginia Frazier
Fredericksburg,VA
Summary
Skilled Staffing Specialist offering more than 7 years of experience in talent acquisition and retention strategies for healthcare clients. Talented at assessing, defining and aligning client needs and developing effective recruiting programs. Strong communicator and liaison between clients, candidates and management teams. Detail-oriented staffing professional with strong understanding of recruiting and staffing solutions. Proven track record of successfully managing recruitment initiatives and filling positions. Experienced with finding qualified candidates, coordinating interviews and onboarding new hires. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level healthcare non-clinical position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 7 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Hardworking and focused
Overview
11
11
years of professional experience
1
1
Certification
Work History
Staffing Coordinator/Administrative Assistant
UVA Health
02.2024 - Current
- Working under the Nursing Supervisor, payroll/time keeping, identifying the company's staffing needs, scheduling of work, overseeing and reviewing timecards/payroll for near 120 team members, supporting the hiring process, preparing day-to-day reports, ability to meet the company's employee requirements and to secure an amicable working environment, in charge of planning and overseeing the staffing process, identifies the company's staffing needs and develops strategies to fulfill them, screens candidates and supports the recruitment and training processes, ensures the compliance of all staffing procedures with the company policies and legal standards, assists with employee work schedules, prepares timely staffing reports and updates for management, ensures correct employee compensation by collaborating with payroll coordinators/associates, assists the HR department with hiring, training and onboarding new employees, prepares work schedules and enforces compliance with company and industry labor requirements, creates daily staffing reports, monitors employee performance and submits weekly reports to management, determines staffing shortfalls and reports job vacancies and scheduling problems to human resources, confirms staff details and working hours to ensure accurate employee compensation
Clinic Operations Coordinator
Children's National Hospital
08.2023 - 04.2024
- Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department, complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner, collect accurate demographic and insurance information, update systems as needed in accordance with department standards for registration accuracy, reschedule appointment for patients who did not show or for the ancillary services cancellations by providers/technologist, schedule follow up appointments at check out if applicable, greet patients and parents courteously, arrive patient in appropriate system based on department policy, obtain required consents for department & ensure distribution of compliance related materials (i.e
- HIPPA Privacy Notice, Patient Rights), obtain copy of insurance card and photo ID to be stored in medical record (copy or scan activity required), ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation, complete all documentation in accordance with department policy and procedure, respond to patient portal work lists (i.e
- Appointment requests, fax queues, email requests, etc
- May include messaging center work lists in the future), verify insurance eligibility using applicable eligibility system, ensure managed care carve outs (lab and radiology carve outs) are adhered to, notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments, discuss co-payment, deposits, payment in full, or past due balance collections with parents prior to scheduled appointment in a professional & courteous manner, counsel parents or refer parent to Financial Information Center (FIC) for establishing payment schedule or method of payment, verify insurance information is complete prior to procedure and collect and verify pre-authorization/referral information: goal is to obtain authorizations 5 days in advance of service, utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are in sync, collect and record co-payments, deposits and payments in full and provide payer with receipt, responsible for helping department meet 85% of the collection target for the department, maintain departmental requirements regarding cash controls and collections, reconcile schedules for upcoming clinic session to include ensuring that accounts are set up for billing and services requiring authorization are flagged: Activity should be completed 3-4 days in advance of clinic session; Areas with procedures requiring authorizations work standard may be 5-7 days, appropriately clear all walk-in and ensure scheduled/unscheduled appointments are linked to scheduling system, answer telephone and address caller needs appropriately, avoid transferring calls for better service to families, meet department standards relative to ACD policies if applicable, manage voice mail messages within same business day, distribute mail, may work returned mail as needed, all staff are responsible for information distributed via e-mail, staff should check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day), maintain office files and office supplies at P AR levels, maintain clean reception area and workspace, other support as needed, speak up when team members appear to exhibit unsafe behavior or performance, continuously validate and verify information needed for decision making or documentation, stop in the face of uncertainty and takes time to resolve the situation, demonstrate accurate, clear and timely verbal and written communication, actively promote safety for patients, families, visitors and co-workers, attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Administrative Assistant
Spotsylvania Regional Medical Center
09.2021 - 01.2024
- Answering phone calls, transferring phone calls as appropriate, staffing, scheduling, answering voice mails, answering emails and forwarding, sending emails, scheduling meetings and taking, attending meetings, collecting patient information and demographics, insurance, handing checks and money orders, birth registrar to submit birth certificates for the state, notary certified, pulling reports and submitting reports, data pulling and submitting data, faxing lab results, contacting Pediatricians and their offices, patient chart information, greeting customers and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel, managing schedules for conference and community spaces, monitoring and ordering inventory for office and break room supplies, managing incoming and outgoing correspondence, including emails, faxes, mail and packages, filing and organizing records, invoices and other important documentation, submitting work orders and scheduling repairs for general office space and equipment, ordering repairs for office equipment and maintenance, connecting with and escorting vendors
Office Coordinator/Supervisor/scheduler
Mary Washington Healthcare
04.2021 - 08.2021
- Answering phone calls, transferring callers as appropriate, checking patients in and out, scheduling patients for follow ups and emergency visits, verifying patient demographics and insurance, collecting patient insurance copays and the office fees, handing cash and credit card transactions, following doctors notes, collecting insurance and driver license cards, scanning important documentation into patient charts, insurance verification and insurance authorization, coding ICD10 ICD9 and other codes, CPT Coding, cash out, batches and end of the day reports, care credit, greeting customers and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel, managing schedules for conference and community spaces, monitoring and ordering inventory for office and break room supplies, managing incoming and outgoing correspondence, including emails, faxes, mail and packages, filing and organizing records, invoices and other important documentation, submitting work orders and scheduling repairs for general office space and equipment, ordering repairs for office equipment and maintenance, connecting with and escorting vendors
Schedule Coordinator/ Patient Access
Ivy Ventures
11.2020 - 04.2021
- Serve as liaison for client, account representatives and managers, while effectively interfacing with internal and external team members and hospital staff, identify additional opportunities to add value with patient needs, complete insurance verification processes and obtain insurance authorizations, referrals, and treatment consultations, obtain diagnosis information and/or CPT code as necessary to complete the insurance authorization process, create, maintain and monitor patient logs and procedures scheduled for assigned physician practices, consistently exhibit commitment to departmental goals, objectives, standards, policies and procedures, leverage provided technology and process workflows to maintain accurate records, ensure data integrity and compliance with state, federal, and other regulatory agency requirements, understand and agree to role-specific information security access and responsibilities, ensure safety and confidentiality of data and systems by adhering to the organizations information security policies, read, understand and agree to security policies and complete all annual security and compliance training
Patient Service Specialist
Next Care Urgent Care
12.2019 - 11.2020
- Greeting patients as they come in, checking patients in and out, receiving and making phone calls, scheduling patient appointments, managing patient accounts, completing insurance forms, obtaining patient data, collecting copays, bad debt, insurance out pockets/deductibles, DOT physicals, drug screening, cashing out and day to day reports at the end of each day, insurance verification, scanning important documentation in patient charts, coding
Patient Access Rep Sr (LEAD)
VCU Health, Main Hospital ED
08.2019 - 10.2019
- Leading my team on my shift, overseeing a team, scheduling team member shift schedules/lunch breaks, holding team meetings, taking the calls from the floor nurses to put patients in beds and patient data, registering patients, checking in and out patients, insurance verification, outpatient/inpatient patients
Patient Access Financial Services
Stafford Emergency department
03.2018 - 08.2019
- Greeting patients as they come in, finding the needs of the patients and directing them to where they need to go, gathering correct patient information to ensure the accurate billing process, checking patients in, discharging patients, insurance verification, printing patients labels, patient demographic sheets, arm branding patients, inpatient and outpatient, obtain identification and insurance information from each patient during the registration process, copays, receipts for payment transactions, gathering patient information from the EMT's as they come in, putting patient information in and patients in beds for the floors, making sure each patient has a face sheets and labels and an arm band
Front Desk Agent/Night Auditor
Comfort Suites Hotel
10.2017 - 03.2018
- Greeting guests, answering the phones, handling company inquiries, and sorting and distributing mail, scheduling meetings and travel for executives, book events for the meeting room, registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests accounts, making and confirming reservations, handling business/company accounts, handling cash
Housekeeper/Host
American Cruise Lines
03.2017 - 09.2017
- Paid internship for 16 weeks to gain experience in the hospitality industry aboard a cruise ship, working long hard shifts, 7 days a week, responding to all guest requests, bringing up luggage to their rooms, serving assigned guest rooms/staterooms and public areas, making coffee and putting out the snacks during breakfast, lunch and before and after dinner, keeping the ship clean and public areas, stocking the refreshments throughout the day, customer service, keeping guests happy, serving cocktail hour
Diet clerk
Mary Washington Hospital
12.2015 - 03.2017
- Under the direction of the Clinical Nutrition Manager, responsible for patient contact, nutrition care, patient menu management and data collection, nutrition screening and communication of patient needs, answering the phones of patients in a timing manner, taking orders based on doctor's order, distributes and collects menus, provide basic nutrition education to patients, prepares and distributes supplements, tube feedings and eternal formula, putting together meals on wheels for our long term at home patients
Sales Associate
Victoria's Secret
10.2013 - 12.2015
- Greet customers and ascertain what each customer wants and needs, describe merchandise and explain use of product, help locate and obtain merchandise, maintain knowledge of current sales and promotions, prepare new merchandise for the sales floor, clean the store, stock, inventory, floor settings, open and close cash registers
Education
Diploma -
Courtland High School
Spotsylvania Courthouse, VA06.2014
Skills
- EMT Experience
- Insurance Verification
- ICD-10
- EMR Systems
- Medical Scheduling
- Microsoft Excel
- CPT coding
- Customer service
- Medical terminology
- Medical Billing
- Medical Records
- Information Security
- ICD-9
- Medical Coding
- Branding
- OSHA
- HIPAA
- Social media management
- Administrative experience
- Medical office experience
- Medical receptionist
- Epic
- Driving
- Multi-line phone systems
- Office experience
- English
- Microsoft Word
- Phone etiquette
- ICD Coding
- Clerical Experience
- Patient Care
- Office manager experience
- QuickBooks
- Management
- Medical management
- Epic (4 years)
- Patient monitoring
- Typing
- SharePoint
- Analysis skills
- Leadership
- Supervising experience
- Experience Administering Injections
- Financial Services
- Transcription
- Cerner
- EMR systems
- Medical records
- Clerical experience
- Kronos
- Medical coding
- Medical office management
- Documentation review
- Microsoft Publisher
- ICD coding
- Records management
- Google Docs
- Operations management
- Workday
- Revenue cycle management
- Data collection
- Office management
- Microsoft Access
- Home health
- Contracts
- Human resources
- Payroll
- Recruiting
- Communication skills
- Organizational skills
- Intake
- Medical billing
- Document management
- Front desk
- Hospital experience
- Bookkeeping
- Presentation skills
- Master data management
Certification
- Medical Billing Certification
- CPR Certification
- Medical Coding Certification
- Certified Professional Coder
- Certified Notary Public
- Certified Coding Specialist
- BLS Certification
- Driver's License
Timeline
Staffing Coordinator/Administrative Assistant
UVA Health
02.2024 - Current
Clinic Operations Coordinator
Children's National Hospital
08.2023 - 04.2024
Administrative Assistant
Spotsylvania Regional Medical Center
09.2021 - 01.2024
Office Coordinator/Supervisor/scheduler
Mary Washington Healthcare
04.2021 - 08.2021
Schedule Coordinator/ Patient Access
Ivy Ventures
11.2020 - 04.2021
Patient Service Specialist
Next Care Urgent Care
12.2019 - 11.2020
Patient Access Rep Sr (LEAD)
VCU Health, Main Hospital ED
08.2019 - 10.2019
Patient Access Financial Services
Stafford Emergency department
03.2018 - 08.2019
Front Desk Agent/Night Auditor
Comfort Suites Hotel
10.2017 - 03.2018
Housekeeper/Host
American Cruise Lines
03.2017 - 09.2017
Diet clerk
Mary Washington Hospital
12.2015 - 03.2017
Sales Associate
Victoria's Secret
10.2013 - 12.2015
Diploma -
Courtland High School