Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Virginia Gaitan

Pomona,CA

Summary

Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to company goals.

Overview

9
9
years of professional experience

Work History

Personal Shopper/ Delivery Driver

Instacart
03.2018 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Returns Processor

QVC Distribution Center
08.2019 - 12.2021
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Distributed returned merchandise to appropriate warehouse departments or palletized for liquidation.
  • Documented returned product details in Software inventory tracking system.
  • Adhered to company safety guidelines to minimize warehouse accidents.

Trainer

Walmart.com
12.2015 - 03.2018
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.

Education

Bachelors Of Arts - Psychology

California State Polytechnic University, Pomona
Pomona, CA
05.2022

Associates In Arts For Transfer - Psychology

Citrus College
Glendora, CA
06.2019

Associates In Arts - Social And Behavioral Sciences

Citrus College
Glendora, CA
06.2019

Skills

  • Customer Service
  • Attention to Detail
  • Deadline Adherence
  • Active Listening
  • Cultural Awareness
  • Goals Monitoring
  • Special Assignments

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Returns Processor

QVC Distribution Center
08.2019 - 12.2021

Personal Shopper/ Delivery Driver

Instacart
03.2018 - Current

Trainer

Walmart.com
12.2015 - 03.2018

Bachelors Of Arts - Psychology

California State Polytechnic University, Pomona

Associates In Arts For Transfer - Psychology

Citrus College

Associates In Arts - Social And Behavioral Sciences

Citrus College

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Virginia Gaitan