Virginia Garcia Torres
Monrovia,CA
Summary
Detail-oriented professional with strong customer service skills. Proven ability to resolve inquiries and enhance satisfaction through effective communication and problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service
Mother Moo Creamery
Sierra Madre, CA
08.2024 - 07.2025
- Increased ice cream sales by providing excellent customer service and product knowledge.
- Provided excellent customer service by addressing inquiries promptly and knowledgeably.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Processed customer transactions accurately and efficiently at the point of sale.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with inquiries and product selections, ensuring satisfaction.
- Prepared and served food items according to safety and quality standards.
- Maintained the cleanliness of workstations and dining areas to ensure a hygienic environment.
- Assisted in inventory management by tracking stock levels and reporting shortages.
- Engaged with customers to provide excellent service and address inquiries or concerns.
- Adapted quickly to changing menu items and customer preferences during service hours.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Lifeguard & Swim Instructor
YMCA Of Metropolitan Los Angeles
Sierra Madre, CA
06.2025 - 08.2025
- Monitored pool activities to ensure safety and compliance with facility regulations.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Educated patrons on water safety rules and proper swimming techniques.
- Maintained the cleanliness of the pool area and equipment, ensuring a safe environment.
- Assisted in organizing swim programs and events for community engagement.
Sales & Operations Associate
Alo Yoga
Pasadena, CA
09.2025 - Current
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction levels.
- Processed orders and managed customer accounts using CRM software effectively.
- Adapted quickly to evolving product knowledge and service offerings for efficient assistance.
- Handled escalated issues with professionalism, providing timely resolutions for complex cases.
- Contributed to process improvements that streamlined workflow and reduced response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Babysitter
Private Family Client
San Marino, CA
09.2025 - Current
- Supervised children's activities, ensuring safety and engagement throughout each session.
- Developed and implemented age-appropriate educational games to enhance cognitive skills.
- Maintained open communication with parents, providing updates on child progress and behavior.
- Assisted in meal preparation, promoting healthy eating habits among children.
- Resolved conflicts between children with effective strategies to promote cooperation and understanding.
Intern
Los Angeles District Attorney's Office
West Covina, CA
01.2026 - 05.2026
- Assisted in preparing legal documents and case files for court proceedings.
- Conducted research on case law to support attorneys in trial preparation.
- Organized and maintained case management systems to ensure efficient access to information.
- Drafted summaries of witness statements and evidence for review by senior staff.
- Collaborated with team members to streamline office processes and improve workflow efficiency.
Education
High School Diploma -
Arcadia High School
Arcadia, CA06-2024
Bachelor of Arts - Philosophy & Political Science
Whittier College
Whittier, CAAssociate of Science - Philosophy & Political Science
Mount San Antonio College
Walnut, CA 06-2026
Skills
- Customer relationship building
- Forecasting accuracy
- Sales process optimization
- Sales training
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Certification
- CPR Certified
- Basic Life Support Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Intern
Los Angeles District Attorney's Office
01.2026 - 05.2026
Sales & Operations Associate
Alo Yoga
09.2025 - Current
Babysitter
Private Family Client
09.2025 - Current
Lifeguard & Swim Instructor
YMCA Of Metropolitan Los Angeles
06.2025 - 08.2025
Customer Service
Mother Moo Creamery
08.2024 - 07.2025
High School Diploma -
Arcadia High School
Bachelor of Arts - Philosophy & Political Science
Whittier College
Associate of Science - Philosophy & Political Science
Mount San Antonio College