Virginia Hernandez
Austin,TX
Summary
Seasoned account manager with over 7 years of experience in sales, customer service and estimating software. Eager to apply a detail-focused approach and comprehensive skill set in a dynamic new role, while aiming to further develop professionally.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Wilson Roofing
Austin, TX
02.2021 - Current
- Estimated damages by utilizing edge estimating software for take-offs to provide a comprehensive bid (ex: Xactimate, Roofsnap and Quickmeasure).
- Coordinated with insurance providers when handing insurance claims.
- Scheduled appointments, coordinated efficient routes, and managed office support for all advisors.
- Supported the newcon team with data entry, reviewing plans, drawings & specification to generate detailed quantity takeoffs and processing.
- Manage customer inquiries and complaints promptly and effectively, ensuring high levels of customer satisfaction and retention.
- Create and maintain a knowledge base of frequently asked questions, technical specifications, and product information to provide quick and accurate support to customers during sales inquiries and post-sales assistance.
Assistant Manager
Amazon Fulfillment Associates
Austin, TX
04.2019 - 05.2020
- Assistant manager- oversee and control outbound and inbound operations during assigned shift.
- Inbound Problem Solver- Troubleshoot and resolve problems that an associate encounters with inventory.
- Inbound Trainer- Trained other amazon associates in inbound problem solving.
- Trained in Specialty- Transformed parent/ bulk products aka ASIN's to child ASINS/ ready to buy products.
- Member of an exclusive team who set up & launched new FC (Fulfillment Center).
- Lead improvement initiatives in the fulfillment center operations to enhance efficiency and productivity.
- Implement and oversee a comprehensive safety program, ensuring all Amazon Fulfillment Associates adhere to OSHA regulations.
Customer Service Rep
Convergys
Las Cruces, NM
02.2017 - 12.2018
- Utilize strong communication skills to de-escalate customer complaints and conflicts, ensuring a positive customer experience and maintaining customer loyalty for Convergys
Education
Technical - Cosmetology
Olympian University of Cosmetology
Las Cruces, NM03.2012
High school or equivalent -
Westwood High School
Austin, TX05.2008
Skills
- Customer Service
- Estimating
- Microsoft Outlook Suits
- Project management
- Supervising experience
- Inside sales
Certification
- Food Handler Certification
- Driver's License
Timeline
Account Manager
Wilson Roofing
02.2021 - Current
Assistant Manager
Amazon Fulfillment Associates
04.2019 - 05.2020
Customer Service Rep
Convergys
02.2017 - 12.2018
Technical - Cosmetology
Olympian University of Cosmetology
High school or equivalent -
Westwood High School